TeleServe Operator Police Department
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Job Location:
Gwinnett County, GA - USA
Yearly Salary:
USD 38559 - 44342
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Class Summary
Job Description
This position is responsible for taking non-emergency calls via phone or in person for law enforcement assistance. Incumbents review requests complete incident reports and maintain daily records and files.
Essential Duties- Receives non-emergency calls via the phone or in person for law enforcement assistance.
- Compiles necessary information and completes incident report on all requests in compliance with Georgia law.
- Assess non-emergency calls determines necessary action and dispatches requests as necessary.
- Maintains daily records and files of all service requests for tracking purposes.
- Communicates with other departments as needed to request or provide information.
- Testifies in Court.
- This position may require shift work.
- Performs other duties of a similar nature or level.
- This job is a civilian position in a public safety department. Due to the sensitive nature of this position a public safety background is required which may include motor vehicle & criminal histories and fingerprinting.
- This job may require on-call rotation and emergency after hours weekends and/or holidays.
- The grade for this position is B21(1). Salary will be dependent on education and experience.
- High School Diploma or GED AND
- One year experience in a law enforcement environment
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- Must obtain Basic Terminal Operator of GCIC/NCIC certification within one year.
- Effective 4/11/2023 this position is eligible for the Employee Referral Program.
Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department please click here.Additional Information
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits a wellness program professional development opportunities career advancement and more
Careers with impact
Gwinnett County sets the standard as a dynamic vibrant community where all people can enjoy economic opportunities safe neighborhoods plentiful greenspace and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff residents and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits including health coverage a robust wellness program (Spouses can participate too!) onsite employee wellness center longevity pay tuition reimbursement and more. The value of Gwinnett County benefits can be up to 49 percent of an individuals total compensation.
World-class community
More than a million residents make up Gwinnetts diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
- Atlantas Healthiest Employer by Atlanta Business Chronicle
- Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
- Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest building trust and having strong moral principles.
Accountability: We believe in stewardship transparency and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging embracing and unifying our communities.
Innovation: We believe in continual adaptation of technology process and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use
Key Skills
- Basic Math
- Computer Operation
- Physical Examinations
- Military Experience
- Law Enforcement
- Suspension Experience
- Tribal Law
- Conflict Management
- Security
- Heavy Lifting
- Public Speaking
- Writing Skills
