Police Communications Officer UTPD UTK
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The University of Tennessee Police Departments main objective is to provide a safe campus for students staff faculty and visitors.
In a UTPD communications position you are in a role responsible for receiving incoming calls logging information and coordinating the dispatch of appropriate personnel or services to address emergency or non-emergency situations acting as a crucial link between callers and field units by utilizing communication systems to ensure timely responses and efficient service delivery. This position requires strong multi-tasking abilities and excellent communication skills to prioritize calls and manage complex manage a multi-line control system in high-pressure emergency and non-emergency situations.
Responsibilities
Police Communications Officers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters campus patrol officers in the field outside emergency services law enforcement agencies and the public by receiving recording and dispatching general and emergency information quickly clearly and accurately. They are required to work independently multi-task react quickly and demonstrate good judgment and discretion in stressful situations. The Communications Center operates 24 hours a day seven days a week and 52 weeks a year.
Responsibilities
- Effectively and efficiently process requests for service on the telephone from public from outside entities such as other law enforcement agencies or service providers as well as from within UT Police Department.
- Uses multi-channel radio system to transmit requests for service or emergency calls to personnel in the field and uses the radio to track activities of field personnel.
- Clearly and accurately maintain the necessary forms papers and printouts of the Communication section.
- May act as Communications Training Officers on their particular shift.
- Monitor the Universitys Central Alarm system to ensure the security of the various properties connected to the system and respond appropriately to alarm activations according to their specific conditions.
- Uses computer aided dispatch system and records management system to maintain records of calls for service and to review and retrieve records of past calls.
- Uses local and national crime information databases to check vehicle registrations drivers licenses criminal histories and to enter information for regional and national distribution about stolen property missing persons suspect of crimes etc.
- Uses camera system to monitor cameras across campus.
Qualifications
Education:
- High School Diploma or equivalent
Preferred Education/Experience:
- Associate degree or bachelors degree
Knowledge Skills Abilities:
- Good customer service skills.
- Demonstrate effective written and oral communication skills.
- Demonstrate self-restraint in challenging and/or difficult situations.
- Ability to work in a multi-cultural setting.
- Demonstrate problem solving skills
- Ability to be certified as a National Crime Information Center Operator (NCIC).
- Ability to multi-task use multiple phone lines and radio channels.
- Active listening service orientation monitoring decision making & communication skills.
- Strong computer skills including data entry ability to pass typing examination.
- Must pass hearing screening and drug testing.
Work Location
The University of Tennessee Police Department is located on UT Knoxville campus at 1101 Cumberland Avenue Knoxville TN. The position operates completely onsite with no remote component.
Compensation and Benefits
- UT market range: MR05 Hourly Rate $20.84
- Annual Starting Salary: $
- Night Shift Incentive: $1.50 / $22.34 $46467.20
- Retention Program: Instructions
Complete or update an online application viaStaff Positions Human Resources ().
A committee will review applications and conduct interviews for the position. Committee recommendations will be forwarded to the Chief of Police. The Chief of Police may conduct final interviews. The Chief of Police or designee will select the applicant for this position.
Currently this is a multiple open position and does not have an end date.
About The College/Department/Division
The University of Tennessee Police Department is at the heart of safety on campus. The UT Police Department operates 24 hours a day 365 days a year to serve UT and the surrounding community.
The University of Tennessee Police Department operates three shifts for the Communications section:
First Shift: 7:00 a.m. 3:00 p.m.
Second Shift: 3:00 p.m. 11:00 p.m.
Third Shift: 11:00 p.m. 7:00 a.m.
Placement on shifts is determined by seniority and department needs. Staff may be required to work during extreme weather / hazardous conditions regular days off or holidays based on the needs of the department. All UT Police Staff work on some aspects of UT home football games regardless of the persons schedule.
General information about the UT Police Department is available at Experience:
Unclear Seniority
Key Skills
- Basic Math
- Computer Operation
- Physical Examinations
- Military Experience
- Law Enforcement
- Suspension Experience
- Tribal Law
- Conflict Management
- Security
- Heavy Lifting
- Public Speaking
- Writing Skills
About Company
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for ... View more
