Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST)
Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST)
Posted on :
03-10-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About Glean:
Founded in 2019 Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find organize and share information across their teams. By integrating seamlessly with tools like Google Drive Slack and Microsoft Teams Glean ensures employees can access the right knowledge at the right time boosting productivity and collaboration. The companys cutting-edge AI technology simplifies knowledge discovery making it faster and more efficient for teams to leverage their collective intelligence.
About the Role:
Glean is looking for a talented Customer Solutions Engineer to join our rapidly expanding venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization making all information within your company accessible contextual and fresh. Our team works hard and plays hard. We are professional creative passionate and most importantly - customer-obsessed.
As a trusted technical resource to the customer you will drive technical expansion and both proactive & reactive support with our growing customer base. By providing the highest level of service to our customers you will ensure our customer experience is the best in the industry.
You will:
- Own the implementation customization proactive and reactive support for Glean customers
- Provide first response technical troubleshooting resolution and follow-through of customer issues and inquiries
- Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users search experience
- Educate customers on the use of Glean product features as needed
- Identify system and user health issues through analysis key metrics devise a remediation plan and execute while coordinating and updating the customer when needed
- Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
- Work closely with teams across Glean to drive product process and service improvements
About you:
- Communication: professional presentation and interaction skills with both customers and internal teams
- Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems
- Self-motivated: proactive approach to delivering service to customers
- Detail-oriented: highly organized and methodical ensuring all issues are managed to completion
- Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
Location: Bangalore
- This role is hybrid (3 days a week in our Bangalore office)
Key knowledge and skills
- Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause
- Ability to debug issues including searching & reading application logs analyzing stack traces and browser trace files
- Experience in at least one of the following disciplines: Customer Solutions Engineering Support Engineering Professional Services
- Hands-on experience in at least one of the following: Search technologies Knowledge technologies SaaS-based system integrations
- Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP) Amazon Web Services (AWS) or Microsoft Azure
- Must have experience on troubleshooting REST API issues
- Working experience on SSO SAML and OAuth & network troubleshooting
- Should be able to document the issues and contribute to support knowledge base
- Knowledge on SQL/database Basics Kunbernetes Intermediate/Advanced Linux
- Good to have experience on using Github Jira & confluence
- Basic knowledge on LLM and how GPT works is a plus
#LI-HYBRID
Employment Type
Part-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
