Guest Relations Supervisor

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in Jeddah Saudi Arabia. As a key member of our hospitality team you will be responsible for ensuring exceptional guest experiences supervising the guest relations team and maintaining the highest standards of service in our establishment.

• Act as the primary point of contact for guests ensuring their needs and expectations are consistently met and exceeded
• Supervise and mentor the Guest Relations team fostering a culture of excellence and continuous improvement
• Coordinate with other departments to handle guest requests special events and VIP preparations effectively
• Manage and resolve guest feedback complaints and issues promptly and professionally
• Develop and implement unique guest touchpoints and personalized experiences
• Ensure the lobby and Guest Relations desk maintain impeccable standards of cleanliness and organization
• Conduct regular checks of VIP rooms prior to arrival to ensure all standards are met
• Monitor and manage key performance indicators related to guest satisfaction and operational efficiency
• Maintain a visible presence during peak times in key operational areas to enhance guest interaction
• Collaborate with the Guest Relations Manager to identify and implement service improvements
• Serve as a brand ambassador building strong relationships with guests and fostering loyalty
• Prepare and manage weekly duty rosters to ensure optimal team coverage
• Adapt to changing priorities and handle multiple tasks in a fast-paced environment

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
• Minimum of 3 years of experience in a guest-facing role within luxury hospitality with supervisory experience
• Exceptional interpersonal and communication skills with the ability to interact professionally with guests from diverse backgrounds
• Strong leadership capabilities and the ability to inspire and motivate a team
• Excellent problem-solving and decision-making skills
• Proficiency in English; additional languages are a plus
• Detail-oriented with a passion for delivering unique guest experiences
• In-depth knowledge of luxury hospitality standards and practices
• Experience in multicultural environments and serving high-profile clients
• Proficiency in hospitality management software
• Familiarity with local attractions and services in Jeddah Saudi Arabia
• Flexibility to work evenings weekends and holidays as required by the operation
• Ability to remain calm and professional in high-pressure situations
• Strong organizational skills and the ability to multitask effectively

Additional Information :

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Remote Work :

No

Employment Type :

Full-time