Print Service Support Technician
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
| Skill | Required / Desired | Amount | of Experience |
| Microsoft 365 | Required | 5 | Years |
| Strong communication and interpersonal skills and detail oriented | Required | 5 | Years |
| Strong analytical and troubleshooting skills | Required | 5 | Years |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years |
| Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests. | Required | 5 | Years |
| Commitment to delivering high quality end user support and customer service | Required | 5 | Years |
| Experience in a help desk or technical support role. | Required | 5 | Years |
| Knowledge of IT systems | Required | 5 | Years |
| Knowledge of print services environment | Desired | 2 | Years |
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
