Bilingual (French & English) Level 1 IT Service Desk Support x 2
Bilingual (French & English) Level 1 IT Service Desk Support x 2
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Job Description
Duration: 6 month contract
Pay Rate: $30.00 CAD per hour INC / $25.00 CAD per hour T4
Hybrid Schedule: 3 days in office
Location: Montreal & Quebec City
We are currently seeking an IT Service Desk Technician to join the Level 1 Support team within the Information Technology group. This is a highly visible role that requires strong technical troubleshooting abilities excellent communication and customer service skills. You will be supporting users across multiple Canadian offices and ensuring a world-class IT service experience.
Key Responsibilities-
Serve as the first point of contact for all IT-related queries (hardware software printers applications licenses etc.) via phone email or in person.
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Provide desktop and application support at the first/second-line level with professionalism and efficiency.
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Log and update all issues within the ticketing system in accordance with defined processes.
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Escalate issues to Level 2 and Level 3 teams where appropriate.
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Own and manage IT Level 1 incidents for assigned customers through to resolution.
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Proactively identify process improvement opportunities and contribute to continuous improvement initiatives.
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Participate in knowledge transfer maintaining up-to-date documentation and knowledge base articles.
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Previous experience providing Level 1 IT support in a busy professional services or corporate environment (supporting 1000 users preferred).
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Strong background in ticket management systems and/or call centre support.
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Experience working with high-profile customers in demanding time-sensitive situations.
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Strong troubleshooting skills with the ability to distinguish between needs vs. wants to deliver appropriate solutions.
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Process-driven mindset with attention to detail and ability to follow tasks through to completion.
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Excellent customer care and communication skills across all levels of the organization.
Candidates should have proven ability in supporting:
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Microsoft Windows 10 or higher
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Microsoft Office 365 suite
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Mobile Device Management tools (Intune or equivalent)
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Apple devices (Mac iPhone iPad)
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Printing solutions (desktop & multifunction devices)
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Active Directory
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File transfer solutions
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Document Management Systems (e.g. iManage or equivalent)
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Client Management Systems (CMS)
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Time recording applications
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Encryption and security software
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Dictation and transcription tools
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Remote access tools (VPN Terminal Services TeamViewer etc.)
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Multi-factor authentication tools (e.g. Microsoft Authenticator)
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ITIL certification
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Microsoft certifications
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CorGTA is an equal opportunity employer please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.
For more roles like this please go to
Employment Type
Full-time
