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Role PurposeThe Senior Instructional Designer provides vision leadership and coordination in designing developing and delivering accredited and non-accredited blended learning programmes. The role ensures compliance with SETA and QCTO requirements while creating innovative high-impact learning experiences that support Ucademys clients and learners in the BPO and wider corporate Senior Instructional Designer builds scalable future-ready programmes that combine e-learning classroom and workplace-based learning while continuously evaluating and improving their RequirementsQualifications- Bachelors Degree or 3-year Diploma in Instructional Design Educational Technology Curriculum Design Industrial Psychology or related field.- Postgraduate qualification in Education and or Learning Sciences advantageous.- Accreditation or certification in e-learning platforms (e.g. Articulate Storyline 360 Adobe Captivate) - Minimum of 5 years experience in Instructional Design with proven track record in accredited training development.- Demonstrated knowledge of SETA/QCTO accreditation processes compliance and quality assurance.- Experience in the BPO/contact centre sector advantageous.- Proven experience in working with Learning Management Information Systems (LMIS) such as Moodle (development administration and learner support).- Previous experience in facilitating evaluating and improving e-learning & Competencies- Strong knowledge of adult learning principles and instructional design methodologies.- Excellent communication skills (oral written and visual).- Project management capability and ability to deliver on multiple deadlines.- Strong analytical and problem-solving skills.- Proficiency in LMIS/LMS platforms (e.g. Moodle Blackboard Canvas) for course design tracking and reporting.- Digital design proficiency (authoring tools LMS integration and blended delivery).- Facilitation skills and ability to evaluate learning effectiveness.- Collaborative mindset able to work effectively with SMEs facilitators and leadership Accountabilities1. Programme Development - Design develop and evaluate accredited and non-accredited programmes aligned to SETA/QCTO standards. - Create blended learning solutions (classroom e-learning workplace learning). - Develop and integrate content into LMIS systems (Moodle or similar) ensuring accessibility and learner engagement.2. Quality & Compliance - Maintain compliance with all SETA/QCTO requirements. - Prepare documentation for accreditation audits and quality assurance. - Regularly review and update material to ensure relevance and compliance.3. Innovation & Impact - Apply modern instructional strategies integrating technology and digital tools. - Innovate beyond traditional methods to build scalable learning experiences. - Monitor measure and improve programme effectiveness using evaluation frameworks and LMIS data analytics.4. Collaboration & Stakeholder Engagement - Work with SMEs client stakeholders and internal leadership teams. - Provide thought leadership in instructional design for the BPO sector. - Build strong client relationships through solution-oriented delivery.5. Personal Effectiveness - Demonstrate resilience adaptability and a growth mindset. - Deliver quality outputs under tight deadlines. - Model Ucademys values of accountability innovation and learner Attributes- Self-motivated and disciplined.- Resilient and adaptable to rapid change.- Calm and focused in a fast-paced environment.- Passionate about education innovation and social impact.- Committed to building Ucademys reputation as a leader in accredited training and BPO sector learning solutions.
Qualifications :
Degree
Remote Work :
Yes
Employment Type :
Full-time
Remote