Technical Implementation Manager Lead
Technical Implementation Manager Lead
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Job Description
Join our team where youll play a pivotal role in guiding and supporting the onboarding process.
As the Manager of the Technical Client Consulting team you will be instrumental in transforming our client onboarding experience by leading a team of experts who provide technical consulting and support to large enterprise clients. This role involves managing a team responsible for understanding client requirements platform solutioning and ensuring a seamless transition from initiation to production rollout. You will work closely with senior leadership to align the teams objectives with the broader organizational strategy fostering a culture of continuous improvement and innovation. The ideal candidate will possess a strong background in people management technical consulting and client services.
Job Responsibilities:
- Lead and manage a team of technical consultants providing strategic guidance and fostering professional development.
- Analyze roles and responsibilities to identify areas for improvement and enhance team capabilities.
- Foster a culture of continuous learning and professional growth within the team.
- Collaboratively manage a rotating portfolio of new and existing CB and CIB Merchant Services clients.
- Act as a subject matter expert advising clients and the Merchant Services core implementations team on products and processes.
- Ensure adherence to compliance standards and operating procedures.
- Understand requirements and platform solutioning for client implementations.
- Define and approve comprehensive client solutions from connectivity to reporting and reconciliation.
- Develop a communication strategy to keep stakeholders informed during onboarding and production validation.
- Establish key performance indicators (KPIs) to measure the success of client onboarding initiatives and regularly report progress to senior leadership and stakeholders.
- Lead change management efforts to ensure smooth transitions and minimize resistance.
Required Qualifications Capabilities and Skills:
Minimum 10 years of work experience; 5 years of experience with Client Services Implementations and/or Operations teams.
Bachelors degree in Business Administration Organizational Development or a related field.
Strong strategic thinking and problem-solving skills.
Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
Demonstrated experience in leading successful change initiatives and managing complex projects.
Ability to promote a culture of teamwork and partnership across the organization.
Ability to adapt to a changing environment and manage through ambiguity.
Ability to work in a deadline-driven environment.
Preferred Qualifications Capabilities and Skills:
Advanced analytics and presentation capability Ability to tell stories with data; detect meaningful trends and identify appropriate methods of measurement for business use cases.
Proven knowledge of the merchant service industry (including PCI) development of operational controls processes and risk mitigation.
Understanding of relational database concepts and ability to write SQL.
Deep data analysis using tools like Toad Snowflake and Excel.
Transaction research using Splunk OpenSearch and Olly Search dashboards.
Extensive knowledge in Merchant Services business verticals technical platforms and processes.
Required Experience:
Manager
Employment Type
Full-Time
