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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SUMMARY
Handles customer inquiries received via email chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches look-ups and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean noise-free workspace and a high-speed internet connection with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa ideally within a 60-mile radius of locations Boone Des Moines or Wilton. A stable high-speed internet connection with a hard-wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
- Managing client-specific data using various resources.
- Communicating customer complaint trends and feedback to management.
- Performing basic customer account transactions.
- Maintaining performance standards and confidentiality.
- Adapting to changes while remaining productive in a fast-paced team environment.
- Working cooperatively across all employee levels vendors and clients.
- Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION SKILLS AND LICENSING:
- Preferably a High School diploma or equivalent.
- Background in customer service is advantageous.
- Basic proficiency in PC use and skills.
- Strong verbal and written English communication abilities.
- Possess problem-solving skills.
- Minimum typing speed requirement: 20-25 words per minute.
- Experience with using a 10key is preferred.
- Competence in basic math skills.
Training:
- Virtual training via Microsoft Teams.
- October 20 - November 7 Monday - Friday 9:00am - 5:00pm
Work Schedule:
- Monday - Friday 9:00am - 5:00pm
Position Type - Temporary
- The work may be completed remotely or in 1 of our facilities located in; Boone Des Moines or Wilton.
Salary:
- Base wage $14.50/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities duties and skills required of personnel assigned to this job.
We strive to create an environment that brings the power of diversity to life.
At CDS Global our mission vision and values arent just statements on a wall they guide everything we do and were proud to share them with every potential team member:
MISSION
Create positive outcomes by inspiring employee growth empowering client success and delivering innovative solutions for all those we serve.
VISION
Be recognized as the trusted world leader in intelligent solutionsseamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.
VALUES
Integrity: We uphold honesty transparency and accountability in all we do.
Innovative: We embrace bold thinking and leverage technology to fuel growth progress and solutions.
Excellence: We pursue world-class quality and continuous improvement in everything we do.
Collaborative: We harness the power of teamwork leveraging diverse perspectives to create smarter solutions.
Curiosity: We seek knowledge challenge ideas and explore new possibilities.
Compassionate: We lead with empathy respect and a commitment to making a positive impact on everyone we serve.
Post Offer Pre-employment background check(s) conducted on qualified candidates.
Post-offer pre-employment drug/health screening(s) required for some positions.
Equal Opportunity Employer - Veterans/Disabled
Job Recruitment Scams Warning
It has been brought to our attention that there have been instances of fraudulent job offers purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.
Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.
- Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants at any point in the recruitment process.
- All individuals who are successful in gaining an offer of employment from Hearst whether directly or indirectly are always required to go through a formal recruitment process which will always involve a virtual or in person meeting with a Hearst employee or representative.
The FTC has issued helpful guidance about these types of scams at Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous ... View more
