Service Repair Technician 4

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for a Service Repair Technician 4 to be in Santa Clara CA.

Purpose:

The Global Customer Success Service operations team is looking for a Service Repair Technician to provide support for our robotic systems. Robotics & Digital Solutions is part of Ethicon Inc. a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years from creating the first sutures to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the worlds most pressing health care issues and improve and save more lives. Through Ethicons surgical technologies and solutions including robotics digital solutions sutures staplers energy devices trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide we deliver innovation to make a life-changing impact. For more information visit .

Responsible for the test repair and disposition of Service Returned Material Authorization (RMA) products for Robotic Platforms. The Service Repair Technician is responsible for the service and repair of designated electronic or mechanical products in the most efficient manner and is responsible for adhering to established quality standards. This person may work with the site Engineering Manufacturing and Quality teams including the Complaint department and technical support to determine the root cause of product failures. The Service Repair Technician will also be responsible for following all local and global policies and procedures.

You will be responsible for:

• Perform test and repair of Robotic Platforms at the subsystem interface and component levels.
• Assist with documenting test plans results conclusions and traceability with product requirements and design specifications.
• Analyze test failures troubleshoot identify root cause of failures and verify corrective actions.
• Establish customer satisfaction through excellence in repair and support of customer products.
• Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality Management System.
• Maintain inventory tools certified test equipment and items related to the Service Repair Depot.
• Provide assistance with failure analysis of RMAs and properly documents findings.
• Follow all applicable work instructions set up and operate machines/equipment /fixtures to perform repair and testing processes.
• Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting.
• Conduct complex quality inspection of own or others work to ensure workmanship standards are met.
• Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly test records and related documentation.
• Identify and escalate nonconforming products and support root cause investigation alongside manufacturing engineering.
• Train and mentor new Engineers in assembly and test operations as needed.

Qualifications / Requirements:

Required Education:

• Associate degree in Mechanical Electrical or Industrial Engineer. Or equivalent combination of experience and education

Required Skills & Experience:

• 3 years of medical device or capital equipment service repair experience.
• Ability to read mechanical drawings and wiring schematics.
• Ability to work with and configure computer hardware and software.
• Understand and apply GMP and GDP principles.
• Sound analytical reasoning and problem-solving skills
• Innovative independent driven and results oriented.
• Methodical and comprehensive yet flexible and able to easily adjust to evolving requirements and navigate in a fast-paced environment to meet tight schedules.
• Effective and proactive written and verbal communication skills.
• Ability to collaborate within a cross-functional array of mechanical electrical system and software engineers.

Preferred Skills & Experience:

• Support experience in Robotics
• Agile PLM experience
• SAP experience
• Bachelors degree in Mechanical Electrical or Industrial Engineer

Work Environment:

• This position operates in a laboratory/assembly environment. This role routinely uses standard office equipment such as computers phones and photocopiers.

Physical Demands:

• May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads.
• May require prolonged periods of standing bending sitting and kneeling during system assembly.

Position Type and Expected Hours of Work:

• Availability to work extended day shift preferred (8AM-4:30PM) to overlap with R&D and Manufacturing.

Additional Information:

The anticipated base pay range for this position is $66700.00 to $107122.50.

The Company maintains highly competitive performance-based compensation programs. Under current guidelines this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance.
• Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Companys long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington up to 56 hours per calendar year
  • Holiday pay including Floating Holidays up to 13 days per calendar year of Work Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

  The Company maintains highly competitive performance-based compensation programs. Under current guidelines this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis.

  • Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance.
  • Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).
  • This position is eligible to participate in the Companys long-term incentive program.
  • Employees are eligible for the following time off benefits:
    • Vacation up to 120 hours per calendar year
    • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington up to 56 hours per calendar year
    • Holiday pay including Floating Holidays up to 13 days per calendar year of Work Personal and Family Time - up to 40 hours per calendar year
  • Additional information can be found through the link below. compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

    Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

    Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource

    The anticipated base pay range for this position is :

    The anticipated base pay range for this position is $66700.00 to $107122.50.

    Additional Description for Pay Transparency:

    The Company maintains highly competitive performance-based compensation programs. Under current guidelines this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Companys long-term incentive program. Employees are eligible for the following time off benefits: Vacation up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington up to 56 hours per calendar year Holiday pay including Floating Holidays up to 13 days per calendar year of Work Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. The Company maintains highly competitive performance-based compensation programs. Under current guidelines this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Companys long-term incentive program. Employees are eligible for the following time off benefits: Vacation up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington up to 56 hours per calendar year Holiday pay including Floating Holidays up to 13 days per calendar year of Work Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource