Researcher, Consumer Insights
Researcher, Consumer Insights
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
As a Researcher on the Consumer Insights team at Chime youll partner closely with Product Marketing and GTM to uncover insights about our target segments competitors and the market. Youll design and run research that shapes strategy from early exploration to go-to-market testing using a blend of DIY tools and support from external research partners
Youll be expected to bring strong methodological skills and curiosity while leaning into AI-enabled research tools to move faster uncover deeper insights and help the team scale.
The base salary offered for this role and level of experience will begin at $130050 and up to $180600. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.
What Youll Do
- Partner with Product Marketing and GTM to scope and execute research projects that inform positioning messaging naming reasons-to-believe (RTBs) go-to-market strategy and more.
- Lead end-to-end studies using mixed methods: from secondary research for competitive intelligence and early stage exploratory qualitative research to quantitative methods like concept testing claims research A&U studies etc
- Become the insights expert for your teams developing a deep understanding of your domain and connecting the work to audience needs and business outcomes.
- Collaborate with Marketing Strategy Product and User Research to both share & gain insights and connect signals across teams and the market.
- Leverage AI tools to improve research design accelerate synthesis uncover hidden patterns and craft compelling narratives that directly influence business outcomes.
To Thrive in This Role Youll
- Be the expert. Know the research methods and develop deep domain knowledge
- Be persuasive. Turn data into stories that resonate and move people to act
- Be agile. You wont always have perfect data or endless time so be ready to adapt
What Were Looking For
- 6 years experience in consumer insights market research or related fields.
- Proven experience supporting Product Marketing in consumer-facing categories.
- Experience in fintech financial services or adjacent industries is a nice-to-have.
- Strong methodological toolkit: survey design & analysis (Qualtrics Decipher) advanced quant methods (MaxDiff conjoint stats testing) agile research platforms (Suzy MFour) and qualitative approaches (IDIs focus groups User Testing etc.)
- Hands-on experience and drive to leverage AI tools to elevate the teams capabilities from accelerating competitive analysis to automating parts of the insight pipeline to transforming how we deliver findings at scale.
- Skilled in vendor management including sourcing onboarding and building strong partnerships to scale research impact. Dual vendor & client side experience is a nice-to-have.
#LI-AM1 #LI-Hybrid
A little about us
At Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful easy and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.
Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.
We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we dontwho will
*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.
What we offer for our full-time regular employees
- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.**
- In-office perks including backup child elder and/or pet care plus a subsidized commuter benefit to support your regular commute**
- Competitive salary based on experience**
- 401k match** plus great medical dental vision life and disability benefits
- Generous vacation policy and company-wide Chime Days bonus company-wide paid days off**
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven a family planning tool with $15k lifetime reimbursement for egg freezing fertility treatments adoption and more.
- In-person and virtual events to connect with your fellow Chimersthink cooking classes guided meditations music festivals mixology classes paint nights etc. and delicious snack boxes too!**
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**
**Perks also available to Chime Interns.
We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .
To learn more about how Chime collects and uses your personal information during the application process please see theChime Applicant Privacy Notice.
Employment Type
Full Time
