Guest Services Agent
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Job Location:
Kissimmee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Job Posting Date(s)
Description
Located in Central Florida just minutes from Walt Disney World Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences whether for a family vacation golf getaway or group retreat there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes three signature championship golf courses Palmer Watson and Nicklaus; a 5-acre water park tennis and pickleball mini golf bocce ball and exceptional on-site dining with seven dining outlets and bars.
Reunion Resort and Golf Club offers a supportive dynamic workplace with cross-training career growth opportunities and a strong culture of recognition. Hospitality begins with us and at the heart of our culture is genuine care for our guests and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here innovation and collaboration thrive and every team member is empowered to deliver warm personalized service that makes our guests feel right at home.
Location: Kissimmee FL
FLSA Status: Hourly/Non-Exempt
Job Responsibilities
- Greet guests with a friendly professional demeanor and provide prompt service.
- Perform accurate check-in and check-out procedures ensuring all required information is obtained.
- Expedite arrival/departure of guests while assisting them with their concierge needs.
- Answer incoming calls respond to guest inquiries and process reservations in person by phone or via email with courtesy and professionalism.
- Provide resort guests and members the highest level of customer service.
- Handle guest requests and complaints promptly escalating to a supervisor when necessary.
- Maintain knowledge of the resorts daily operations recreation activities dining services local attractions and events.
- Manage room assignments keys and payment transactions with accuracy and security.
- Monitor last minute reservations house count and status of guest accounts.
- Accurately update information in computer systems as needed (i.e. post charges).
- Follow checklist for required duties and complete in a timely manner.
- Read pass-on log and/or communicate necessary information with other shifts to ensure follow up/follow-through with all guest requests.
- Maintain a clean organized and welcoming front desk area.
- Collaborate with housekeeping maintenance and other departments to meet guest needs.
- Perform a wide range of administrative functions to ensure efficiency of the department.
- Maintain a professional appearance at all times ensuring the assigned uniform is clean pressed and complete with the required nametag.
- Attend all required meetings and trainings.
- Perform other duties as assigned by leadership to meet business needs.
- Adhere to all company policies safety procedures and brand service standards.
Qualifications
Qualifications/Requirements
- Must be at least 18 years of age.
- Minimum 1 year of experience in a customer service role; hospitality experience a plus.
- Proficient in computer skills; experience with property management systems preferred.
- Excellent verbal written communication and interpersonal skills.
- Excellent attention to detail multi-tasking and time-management abilities.
- English language proficiency is required to perform the essential functions of this position.
- Comfortable working in a fast-paced team-oriented environment.
- Able to stand walk and perform repetitive motions (reaching lifting pushing pulling) for extended periods of time.
- Capable of lifting and carrying up to 25 lbs.
- Flexible schedule availability including mornings evenings weekends and holidays.
- This position may require driving a company vehicle. Candidates must possess a valid drivers license with an acceptable driving record.
Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.
Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position please send an email toHR@.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
