Customer Experience Representative
Share
Job Location:
Massillon, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Diehl Subaru is seeking a friendly detail-oriented and highly motivated Customer Service Advocate to join our growing team. As a key part of our customer experience department you will be the first point of contact for our valued customersensuring their questions are answered concerns are resolved and their overall experience exceeds expectations.
What Youll Do:
- Act as the first point of contact for customers addressing inquiries through various channels including email chat and phone.
- Listen actively to customer concerns and provide appropriate solutions or escalate issues as necessary.
- Document customer interactions thoroughly to ensure a smooth follow-up and resolution process.
- Collaborate with cross-functional teams to share customer feedback and suggest improvements to product offerings.
- Participate in training sessions to enhance product knowledge and customer service skills.
What Were Looking For:
- Excellent verbal and written communication skills
- Ability to handle sensitive and confidential information
- Strong problem-solving and analytical skills
- Empathy and keen listening abilities
- Strong interpersonal and communication skills
- Attention to detail
- Ability to work independently and as part of a team
- Basic proficiency with computers and office software
- Strong ethical standards and integrity
What We Offer:
- Competitive pay plan
- Available health dental and vision insurance
- Paid time off
- Employee discounts
- 401(k) with employer match
- A promote within philosophy
Submit your resume today! We look forward to talking with you!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Diehl Subaru of Massillon has an immediate opportunity for an experienced Service Manager who can lead and manage our High Performing service department! Servic...
