Office and Customer Service Manager
Office and Customer Service Manager
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$ 45000 - 60000
1 Vacancy
Job Description
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
423 Central Avenue Sarasota FL
- Book flooring appointments and set up the sales team for success.
- Review new jobs and JotForms (work orders).
- Join daily calls with Design Associates to review schedules.
- Confirm appointments check voicemails and return calls.
- Receive deliveries and update the Production Calendar.
- Call new leads and send customer texts.
- Update Customer Payment Summary Hyfin and Salesforce with jobs and payments.
- Send final payment requests Care & Warranty details and Google review links.
- Collect before-and-after project photos.
- Communicate with vendors and reps about product details or pricing.
- Support customer inquiries throughout the day.
- Support the owners with Quickbooks and job costing.
- Support the owners with marketing initiatives.
- Build and maintain strong vendor and customer relationships.
- Post social media accounts and assist with local marketing.
- Track and submit expenses and receipts; maintain customer folders.
- Assist with job costing and payment tracking.
- Support sales staff with weekly reporting meetings and customer order reviews.
- Order products accurately and follow up on deliveries.
- Obtain written permission for any changes in contracted work.
- Update InspireNet daily and submit GS&R Prep forms weekly.
- Manage sample inventory and assist with research/sourcing.
- Track inventory for stocked items.
- Help plan and support 612 events per year.
- Assist customers in the Design Studio when needed.
- Act in alignment with Floor Coverings Internationals core values and mission.
- A sales-driven organization mindset.
- Very strong work ethic.
- Integrity and strong customer service skills.
- Team player who collaborates well but can also work independently.
- Team player who collaborates well.
- Excellent organizational skills and attention to detail.
- Tech savvy comfortable with Excel Salesforce and digital tools.
- Growth mindset with reliability diligence and strong follow-through.
- Basic Quickbooks Online skills with ability to grow.
- Supportive family-like team culture.
- Growth opportunities as the business expands.
- Hands-on training and professional development.
- A role where your leadership directly impacts success.
- The office manager role is the heartbeat of our organization. You will be an
integral part of the sales production and management teams and work closely
with the owners of the company.
- Health Benefits stipend
- Paid Vacation
- Paid Holidays
- Bonus Opportunity
- Full-time (MondayFriday occasional events)
- $45000-$60000-Competitive pay based on experience
- Growth potential with a fast-growing company
Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.
Required Experience:
Manager
Employment Type
Full-Time
