People Operations Specialist
People Operations Specialist
Posted on :
02-10-2025
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1 Vacancy
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Job Description
People Operations Specialist - Colombia South America
About Us
At Carbon Health our mission is to make world-class healthcare more accessible to everyone. Our technology-driven model enables patients to access care both virtually (via our mobile app) and in-person (via one of our modern clinics). If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible collaborative team environment come and join us to be a part of Carbon Healths rise as we continue to grow both in size and what we can offer the world.
About The Role
As a People Operations Specialist you will be a key part of our global People Operations team supporting our employees in the United States Turkey and Colombia. This role reports directly to the Senior Manager People Operations & Colombia HR . This role involves working closely with cross-functional teams such as Talent Acquisition IT HR Payroll Managers and Employees to ensure seamless human resources support and an exceptional employee experience. Youll act as a go-to resource for resolving inquiries improving processes and maintaining compliance all while fostering a positive workplace culture.
If you thrive in a fast-paced environment enjoy problem-solving and are passionate about providing excellent service this role is for you!
What Youll Do
Employee and Manager Support:
About Us
At Carbon Health our mission is to make world-class healthcare more accessible to everyone. Our technology-driven model enables patients to access care both virtually (via our mobile app) and in-person (via one of our modern clinics). If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible collaborative team environment come and join us to be a part of Carbon Healths rise as we continue to grow both in size and what we can offer the world.
About The Role
As a People Operations Specialist you will be a key part of our global People Operations team supporting our employees in the United States Turkey and Colombia. This role reports directly to the Senior Manager People Operations & Colombia HR . This role involves working closely with cross-functional teams such as Talent Acquisition IT HR Payroll Managers and Employees to ensure seamless human resources support and an exceptional employee experience. Youll act as a go-to resource for resolving inquiries improving processes and maintaining compliance all while fostering a positive workplace culture.
If you thrive in a fast-paced environment enjoy problem-solving and are passionate about providing excellent service this role is for you!
What Youll Do
Employee and Manager Support:
- Support our 1300 employees and managers across the US as well as those employees located in our additional hubs in Colombia Turkey and wherever else we grow
- Address general employee and manager inquiries via our HR ticketing system with a service-oriented and empathetic approach.
- Escalate issues to relevant People Team members or departments as needed.
Process Compliance:
- Ensure all supported HR processes are completed accurately while adhering to published SLAs and complying with legal and organizational standards.
- Maintain up-to-date confidential and legally compliant employee records in HRIS and databases.
Documentation and Improvement:
- Assist in documenting workflows and proactively identify process improvements.
- Keep HR policies and guidelines current and accessible to employees and managers.
HR Compliance:
- Support compliance efforts including audits reporting policy acknowledgments and training completion tracking.
Administrative Support:
- Generate employee documents such as letters for status changes pay adjustments or equity grants.
- Handle data entry reconciliations and other administrative tasks with precision and confidentiality.
Collaboration and Project Support:
- Collaborate on People Operations programs and projects as needed contributing to a positive and effective team environment.
About You
Characteristics
- A proactive self-starter who embraces learning and thrives in dynamic environments.
- Passionate about customer service with a focus on balancing employee needs with organizational goals.
- A critical thinker with strong attention to detail and a problem-solving mindset.
Skills and Competencies
- Strong organizational and multi-tasking abilities with experience working under pressure.
- Systems-oriented with the ability to quickly learn and utilize new technologies.
- Exceptional verbal and written communication skills in English (B2-C1).
- Comfortable handling confidential data with professionalism and discretion.
Preferred Qualifications:
- 1 years of experience in customer service operations or HR-related roles (HR experience preferred but not required).
- Proficiency in GSuite Microsoft Office Suite (Excel Word) and HRIS systems like Zendesk or Workday.
- Familiarity with the unique challenges of working in a start-up or rapidly scaling environment.
What We Offer
- A forward-thinking and inclusive company culture that fosters transparency and collaboration.
- The opportunity to grow within a dynamic startup focused on transforming healthcare.
- Competitive salary and comprehensive benefits including:
- Base salary of $4.5M to $5M COP monthly based upon skills and experience
- Connectivity stipend of $150000 COP per month.
- Hybrid & flexible work environment (1 day in the office weekly).
- Prepaid medical plan with Colsanitas Integral
- Life Insurance.
- Funerary insurance
- EAP (Employee Assistance Program)
This role offers an exciting opportunity to make a meaningful impact within a fast-growing organization while building your career in People Operations. Join us and be part of a team that is redefining the healthcare experience!
Required Experience:
IC
Employment Type
Full-Time
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