Telecommunications Specialist
Telecommunications Specialist
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Job Description
Responsibilities
Peraton is seeking a Telecommunications Specialist to provide technical support to Telecommunications services to include various initiatives and projects such as WAN LAN VPN Wiring LAN Infrastructures and Wireless Environment etc. You will join the team and perform data analysis capture and review of metrics and provide reports to management. This position will also
This is an onsite position located in Raleigh NC. Currently allowing for hybrid work reporting to the office 4 days a week. This hybrid schedule could change in the future. This is a first shift M-F position with occasional on-call rotation and after-hours work.
Day to Day Work Responsibilities:
- Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
- Schedule and coordinate network service installations based on project specifications.
- Report and track daily tasks in Excel spreadsheets.
- Follow ServiceNow tickets to closure.
- Perform data analysis capture and review of metrics and provide management reports as requested
- Managing extraction of data from ServiceNow to create next-day reports of outages.
- Coordinating new upgrades and enhancements.
- Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs migrations and disconnects
- Responsible for the ordering tracking and overall coordination require for circuit installations.
- Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
- Using provisioning tools to process customer service orders and activate service.
- Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
- Maintain a keen understanding of all vendors SLAs
- Pro-actively communicate progress critical timelines and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
- Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
- Work Service Now Trouble Tickets and drive to closure.
Qualifications
Basic Qualifications:
- Bachelors Degree and a minimum of 3 years of IT work experience or high school diploma/GED with 6 years experience.
- Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
- Must have resided in the US for the last 5 years.
- Minimum of 3 years of applicable network experience and support.
- Strong knowledge of networking to include SD-WAN data circuits network troubleshooting
- Strong customer service experience as you will be instrumental in establishing customer relationships.
- Experience with Service NOW
- Proficient with MS Office Suite especially Excel and Teams
- Strong organizational skills
- Excellent communication skills both written and verbal.
- Strong project coordination skills and ability to manage multiple activities at the same time.
- Trouble shooting knowledge of router switch and modem connections and setup.
- Remote connections using VPN Putty and or SSH.
- Prior T2 network support experience is a plus
- MUST be flexible and willing to work on-call overnights and weekends as needed.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Employment Type
Full-Time
