Order Management Team Leader, Retail Customer Care
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Lead a team to deliver outstanding pre and post sales customer service around Apples product lines. - Set the right goal targets and expectations for the frontline team to follow own the team to achieve excellent customer happiness business results and related KPIs. - Ensure the scheduling adherence and efficiency in the team. - Generate reporting and performance data from different resources. - Analyze business trends to facilitate key business decisions. - Identify and close the gaps in process training communication which can impact the customer experience. - Hire retain and develop the top talents ensure the team morale.
- Proficiency in the following: English and Japanese to support customers in respective regions
- Role models inclusive leadership behaviors and embraces their responsibility to build develop and retain diverse teams
- Makes space to listen learn and amplify diverse perspectives and experiences
- Team management experience
- Confronts barriers to greater inclusion with tenacity care and commitment
- Excellent communication (oral and written) interpersonal and presentation skills
- Skilled at handling and being a phenomenal partner
- Good at translating techno-speak into amateurs terms
- Exhibit composure under pressure
- Previous people-facing roles where the emphasis has been on quality of service
- 5 years experience 2 years or above experience in leading a team to provide extraordinary customer service
Key Skills
- Agency
- Data Mining
- Administration Support
- Brand Development
- Import & Export
- Account Opening
About Company
We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are Career Gurus. We are People-People. Let us introduce you!
