Branch Specialist Technical Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is position is essential to the success of our retail stores. Technical Support Specialists work closely with wholesale customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Technical Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Technical Support Specialists are tasked with achieving excellent customer service while consistently meeting the stores sales goals.
Part-time at Store #707715 located at: 600 N High St Longview TX 75601.
Responsibilities
- Ensure customer quality and service expectations are met.
- Assist customers in preparing paint specifications to meet product applications.
- Troubleshoot on-line technical problems such as correcting batches and formulation of products.
- Advise customers of product line changes and improvements.
- Maintain expertise in equipment use and surface preparation.
- Shade product batches using intermix system.
- Assist customers with product inventory control/re-ordering.
- Train customers on product knowledge and application methods.
- Evaluate product complaints and decide the best way to resolve the problem.
- Assist sales reps by preparing samples panels etc. for presentations.
- Coordinate technical service issues between branch sales reps and product service room.
- Maintain customer technical service issues on file for follow-up.
- Maintain facility to S-W standards through proper maintenance repair and housekeeping.
- Identify facility problems and make recommendations.
- Follow designated loss prevention security and safety practices according to policy and correct or
report non-compliance of appropriate procedures/policies. - Must be familiar with the proper handling storing labeling cleaning up spills disposing of and
filing all paperwork associated with hazardous material/waste.
Additional Duties:
- Troubleshoot and resolve customer problems with spray equipment.
- Document and refer potential wholesale leads to appropriate sales rep.
- Operate all material handling color matching tinting mixing and lab testing equipment as required
and in a safe manner. - Assist with physical inventory.
- Assist with color blending warehouse and delivery responsibilities as needed.
- Other duties as assigned.
Qualifications
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours which may include evenings and weekends with or without reasonable accommodation
- Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
- If internal to Sherwin-Williams you must have received at least a meets expectations (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams you must have completed all HR Cloud eLearning courses required for your current position
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
