Smart Hands Specialist
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION PURPOSE
The Site Services Technician (SST) is responsible for physical installation and de-installation of IT equipment network cabling and power whips in the data hall remote hands support and escorting of non-badged visitors that have a valid business need to access the data hall.
RESPONSIBILITIES
- Perform power cycles physical equipment and IT cabling inspections
- Receive review and install IT hardware components (server device or network) as directed
- Upgrade or replace failed components as directed
- Install terminate test and troubleshoot IT cabling (single and multi-mode fiber co-axe copper Cat5 Cat6 etc.)
- Properly label comb and bundle IT cables in accordance with T5FM and customer standards
- Good understanding of the installation practices for rack mountable IT equipment within a data center environment (i.e. Cisco HP and Dell)
- Remove and de-commission IT hardware as directed
- Handle storage media
- Loop-back testing for Telco circuits (DS1 DS3 OC-3 and OC-12 etc.)
- Troubleshoot issues by providing first-hand observation of IT hardware components to customer IT team
- Receive respond and resolve Break / Fix (incident) engagements within established timeframes or escalate promptly if they cannot be resolved within that period
- Receive assess and complete IT equipment & infrastructure installation relocation and decommission requests (change) within established timeframes and to applicable internal manufacture and/or industry standards
- Provide smart hands problem solving support upon request. (Server reboots OS updates/rebuilds backups visual inspections etc.)
- Receive assess and complete patching / de-patching requests (both copper and fiber) within established SLA timeframes and to applicable internal manufacture and/or industry standards
- Carry out daily checks of the data halls keeping records of your findings
- Ensure that all records are updated in applicable tools and systems following any changes made
- Receive and track inventory for maintenance purposes
- Escort and monitor outside contractors vendors and third-party engineers; ensure they are abiding by facility work rules
- Follow T5 data center and customer corporate policies and procedures
- Adhere to all safety laws
- Complete other such duties consistent with your role as you may be assigned by T5FM or customer management
Qualifications :
EDUCATION AND EXPERIENCE
- Bachelors Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5 years experience in IT required
- Extensive knowledge of IT infrastructure technologies and data hall management
- 2 years experience with data center IT hardware infrastructure and cabling
- Experienced in the use of Fluke handheld Network Analyzers and Data Cable Testers (i.e. DXT1800)
KNOWLEDGE SKILLS ABILITIES AND COMPETENCIES
- Able to follow instructions respond to management direction and volunteer readily when asked required
- Able to handle changing needs and priorities accurately and professionally required
- Able to work proficiently and safely with hand tools and power tools required
- Has strong customer service skills able to work with all a range of personalities and individuals required
- Has exceptional listening skills required
- Displays empathy and understanding of customer needs required
- Has a can-do customer service attitude is conscientious and takes personal pride in their work required
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis meaning performed by the CFT alone without notice and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.
- Ability to stand walk sit climb and balance
- Ability to stand walk sit climb and balance
- Ability to stoop kneel crouch and crawl using both arms and legs
- Ability to reach grasp push pull handle feel and type with both hands and arms
- Ability to smell talk and hear
- Ability to see at close and distance ranges and the ability to see and correctly distinguish color
- Ability to lift equipment in small spaces without mechanical assistance weighing up to 100 pounds
- Ability to work inside and outside
Additional Information :
All your information will be kept confidential according to EEO guidelines.
T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customize ... View more
