Virtual support specialist
Virtual support specialist
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Job Description
About Us
The German American Chamber of Commerce Inc. (GACC) established over 75 years ago in New York City is a trusted and impartial partner in facilitating trade and investment between Germany and the United States. Our organization serves as a vital link for businesses navigating transatlantic opportunities offering services in market entry & business development legal support intern visas recruitment and startup guidance.
With a diverse team of experienced professionals we pride ourselves on being a modern innovative and reliable resource for companies looking to grow and succeed in the German-American business ecosystem.
About the Role
Were looking for a Virtual Support Specialist to join our team and provide professional responsive and thoughtful assistance to clients and internal teams. This role is central to ensuring a smooth experience for the organizations and individuals we support.
Youll be one of the first points of contact for incoming inquiries whether its helping a client navigate onboarding assisting with service-related questions or coordinating with our team to resolve issues. Your attention to detail and strong communication skills will help us deliver the high-quality support our clients expect.
Key Responsibilities
Serve as the first line of communication for client questions via email or virtual chat.
Support onboarding processes for new clients or program participants.
Troubleshoot common issues or escalate more complex problems as needed.
Maintain organized records of client interactions and provide relevant feedback to improve internal processes.
Collaborate with internal departments to ensure client needs are addressed promptly.
What Were Looking For
A clear professional communicator (written and verbal).
Empathetic and solution-oriented able to handle inquiries with patience and professionalism.
Comfortable using digital tools.
Highly organized and dependable; able to manage multiple tasks with attention to detail.
Previous experience in a client support administrative or service-oriented role is a plusbut were open to training the right candidate with a strong work ethic and growth mindset.
What We Offer
A remote role with flexible working hours.
The opportunity to work with an established mission-driven organization supporting German-American business relations.
Exposure to a variety of industries and services within an international business context.
A collaborative and professional environment with room for learning and development.
The German American Chamber of Commerce Inc. (GACC) is committed to fostering an inclusive and respectful workplace. We welcome applicants from diverse backgrounds and experiences
Required Experience:
IC
Employment Type
Full-Time
