IOT Support Engineer-2
IOT Support Engineer-2
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Job Description
Job Description
Provide advanced technical support and maintain knowledge base resources for Flex Future Factory connectors and integration solutions. This role ensures timely issue resolution continuous improvement of support processes and effective documentation to enable scalability and efficiency across teams.
What a typical day looks like:
Technical Support (2nd Level)
- Provide advanced troubleshooting and resolution for escalated incidents related to factory connectors and integration solutions.
- Collaborate with engineering and development teams to address recurring or complex technical issues.
- Monitor system performance identify root causes and recommend corrective actions.
Knowledge Management
- Maintain and update the knowledge base to ensure accurate relevant and up-to-date technical documentation.
- Develop technical articles FAQs and troubleshooting guides to support 1st-level teams and end users.
- Promote knowledge-sharing culture across global support and engineering teams.
Customer & Stakeholder Engagement
- Act as a point of escalation for customers and internal teams ensuring effective and professional communication.
- Provide guidance and mentorship to junior support staff.
- Capture lessons learned from incidents and translate them into knowledge base improvements.
Process & Continuous Improvement
- Ensure compliance with ITIL and company service management standards.
- Contribute to process optimization incident management improvements and service desk best practices.
- Assist in defining SLAs monitoring KPIs and reporting on support performance.
The experience were looking to add to our team:
- 3 years of experience in a technical support or service desk role.
- Strong troubleshooting and problem-solving skills with hardware software and connectivity issues.
- Excellent technical writing and documentation skills.
- Strong communication and customer service orientation.
- Experience in knowledge base management and maintenance.
- ITIL Foundation certification (preferred).
- Experience with ServiceNow or equivalent ticketing systems.
- Familiarity with monitoring and remote support tools.
- Exposure to manufacturing environments or industrial IT systems is a plus.
- Experience with Node-RED Python or API development for system integration.
- Knowledge of middleware MES/ERP integration and industrial data models.
- Exposure to data visualization tools (Power BI Grafana or Ignition dashboards).
What youll receive for the great work you provide:
- Health Insurance
- Paid Time Off
BB04
Job Category
Flex does not accept unsolicited resumes from headhunters recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. Flex does not discriminate in employment opportunities or practices based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
Employment Type
Full-Time
