Primary Details

Senior Claims Officer - Large and Complex

Please see more information about QBE careers here Careers

• Open to any QBE Office nationally

• Permanent full time role

The opportunity

Join our team as an experienced Senior Claims Officer Large & Complex. Handle large and complex commercial claims. Leverage your customer service expertise for success and growth in high-value claims within the dynamic insurance industry.

This role specialises in Commercial claims offering an exciting and challenging opportunity to collaborate with our broker partners customers loss adjusters builders and suppliers for effective and efficient claims management.

Your new role

• Provide outstanding customer service via verbal written and in-person interactions

• End to end management of complex and large loss commercial claims with support from your leaders

• Build and maintain strong relationships with both internal and external stakeholders

• Work in a fast-paced and dynamic work environment

About you

• Preferred experience in handling large value property claims

• ISR experience will be highly regarded

• Customer focused with a genuine care for people and ideally experience working with brokers

• Possess resilience and the ability to remain composed under pressure

• Demonstrate confidence in decision-making and empowerment coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy

• Demonstrate proficiency in computer skills adaptability to new systems effective prioritisation of work and a willingness to seek assistance when required

About QBE

We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than 13000 people working across 26 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

We believe this is our moment what if it was yours too Your career at QBE lets make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Life Leave supporting the life events we all experience leaving your annual leave for rest

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

• Voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products car hire hotels goods and services

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at theAustralian HR Institute (AHRI) Awards

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and lets make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.