Hospitality Host Silver Legacy (Reno, NV)
Hospitality Host Silver Legacy (Reno, NV)
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Job Description
JOB SUMMARY:
The Casino Hospitality Host is responsible for creating a positive personalized guest experience for valued players. This role involves identifying developing and maintaining relationships with new and existing casino guests to drive repeat visits and increase player loyalty. The host acts as a concierge liaison and problem-solver for high-value guests to ensure excellent service and satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES (May include but is not limited to the following)
Greet and engage with casino guests particularly VIP and high-value players in a friendly and professional manner
Proactively build relationships with new and returning guests through face-to-face contact phone email and other communication channels
Analyze player data and trends using casino management systems to identify potential high-value customers and offer personalized incentives
Coordinate complimentary services (comps) promotional offers hotel stays dining show tickets and other amenities based on player value and host discretion
Ensure guests needs are met and assist with reservations special requests and resolving issues promptly and professionally
Actively participate in on-site events promotions and marketing efforts to drive guest participation
Maintain accurate records of guest contacts offers preferences and feedback
Collaborate with other departments (marketing hotel F&B security) to ensure seamless guest experiences
Monitor and follow compliance with all regulatory requirements including responsible gaming and anti-money laundering policies
Exemplify our core values family style service our mission and vision
Exemplify our DEI (diversity equity inclusion) culture
Performs other job related duties as assigned
KNOWLEDGE SKILLS AND ABILITIES
High school diploma or GED required; associate or bachelors degree in hospitality marketing or a related field preferred
13 years of experience in casino hotel or high-end customer service environment
Strong interpersonal and communication skills with the ability to build rapport quickly
Sales-oriented mindset with the ability to influence and retain customers
Knowledge of casino games player rewards programs and industry practices is a plus
Must be able to work flexible hours including nights weekends and holidays
Familiarity with casino player tracking and CRM systems (e.g. CMS LMS Salesforce or equivalent) preferred Outgoing and personable
Results-driven
Detail-oriented
Empathetic and patient
Highly organized
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
Ability to stand and walk for extended periods
May need to lift items up to 25 lbs. occasionally
Comfortable working in a noisy smoke-filled environment
Office environment may include variable temperature and lighting levels
Casino environment may include smoke and variable temperature lighting and noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancy-related conditions or where a conflict exists between the position and individuals religious beliefs or practices.
As a part of the new hire process candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.
Employment Type
Full-Time
