Service Support SpecialistAdmin
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Oversee Red Cap program provide operational support to the Service Department. Roles will include: Appointment Coordinator Customer Relations Specialist Dispatcher Porter Courtesy Vehicle Driver. Answer telephones input data on computer and perform filing duties. Maintain accurate and on-time reports and records relative to functions of the business. Receive payments from customers and always provide courteous customer service.
FUNCTIONS:
- Pick up and deliver customer vehicles.
- Set up appointments for service customers.
- Answer telephones quickly in a friendly and personable manner.
- Receive payments from customers and operate cash register.
- Make change cash checks and issue receipts to customers.
- Balance cash drawer and verify cash on hand each day at day end for bank deposit.
- Handle customer complaints with integrity and poise. Resolve complaints or refer complaining customer to the appropriate individual for further communication.
- Refer customers who have additional questions about their repair order to the service advisor or service manager.
- Close repair orders and service tickets each day.
- Daily filing and record keeping.
- Perform any other special duties requested by the general manager controller or other department managers.
MINIMUM QUALIFICATIONS:
- A minimum of one year of experience in related field.
- Ability to understand and follow instructions in English.
- Computer experience and knowledge using various programs.
- Must have valid drivers license and maintain a clean driving record.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
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