Director of Community Management
Share
Job Location:
Horsham, PA - USA
Yearly Salary:
USD 80000 - 120000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us:
We are a media and publishing company at the heart of the life sciences industry. Our mission is to connect professionals across drug development biopharmaceutical manufacturing clinical research and other sectors through dynamic digital communities. Our websites serve as trusted hubs for industry analysis best practices and professional growth. We are looking for someone to help us grow and engage these communities even further.
About the Role:
The Director of Community Management is responsible for designing and building features and experiences that drive engagement in our online communities. They will own the vision for fostering meaningful connections among professionals in the life sciences sector integrating cutting-edge engagement tools into our digital ecosystem. This role is a critical part of our digital transformation directly impacting reader engagement retention and brand loyalty.
Essential Job Duties:
We are a media and publishing company at the heart of the life sciences industry. Our mission is to connect professionals across drug development biopharmaceutical manufacturing clinical research and other sectors through dynamic digital communities. Our websites serve as trusted hubs for industry analysis best practices and professional growth. We are looking for someone to help us grow and engage these communities even further.
About the Role:
The Director of Community Management is responsible for designing and building features and experiences that drive engagement in our online communities. They will own the vision for fostering meaningful connections among professionals in the life sciences sector integrating cutting-edge engagement tools into our digital ecosystem. This role is a critical part of our digital transformation directly impacting reader engagement retention and brand loyalty.
Essential Job Duties:
- Strategy & Vision
- Define and execute a long-term strategy for community engagement across our network of websites ensuring alignment with business objectives and audience needs.
- Identify evaluate and help implement community engagement features (like forums commenting and chat) and other website and newsletter changes that enhance member interaction and create differentiated user experiences.
- Establish success metrics and KPIs that measure growth engagement retention and overall community health.
- Growth & Marketing
- Develop and execute integrated marketing strategies (social email SEO paid campaigns etc.) to drive awareness attract high-value audience increase registrations/subscriptions and boost active participation in each community.
- Partner with editorial marketing and commercial teams to embed community touchpoints within broader company initiatives ensuring visibility and adoption.
- Continuously experiment with new promotional tactics to expand reach and attract high-value members.
- Analytics & Feedback
- Define success metrics and KPIs for growth engagement and retention.
- Implement analytics frameworks and dashboards to measure against these KPIs.
- Analyze data and trends to identify opportunities refine engagement tactics and optimize community performance.
- Lead efforts to gather and act on member feedback (surveys polls interviews etc.) to improve user experience and align community offerings with professional needs.
- Engagement & Retention
- Build and maintain frameworks for content and conversation curation that keep discussions relevant valuable and aligned with each industry vertical.
- Design and implement retention and engagement programs (e.g. gamification ambassador programs recognition initiatives etc.) to sustain long-term member involvement.
- Establish and enforce community guidelines and moderation standards and ensure they are maintained to create a safe inclusive and productive environment and keep discussions relevant and valuable.
- Leadership & Advocacy
- Represent the voice of the community internally advocating for member needs in product editorial and commercial discussions.
- Foster a culture of innovation collaboration and continuous improvement across the community management function.
- Serve as the business owner for integrating community platforms into our digital environment and implementing other website or newsletter improvements partnering with the engineering team (including UI/UX) to ensure these new functionalities are seamlessly implemented.
- Provide coaching professional development and strategic direction to other members of the Community Management team.
Required Education
Bachelors degree in marketing communications or a related field
Required Skills / Experience
- 7 years of experience in community management digital engagement or related fields
- 3 years in a leadership role; experience building and leading a team
- Proven track record of shaping community strategy and building/scaling online communities
- Demonstrable success implementingdigital community platforms engagement tools and analytics
- Excellent copywriting skills and the ability to translate complex topics into simple digestible and engaging messaging
- Exceptional communication facilitation and relationship-building skills
- Experience managing and mentoring teams in a fast-paced growth-oriented environment
- Experience in digital marketing channels (social email SEO paid campaigns) with demonstrated success in driving growth and engagement
- Collaborative team player with great interpersonal skills and the ability to work cross-functionally
Preferred Skills / Experience
- Familiarity with life sciences B2B media or other technical industries a plus
We Invest in YOU
At Life Science Connect our commitment to empowering innovation and facilitating growth within the life sciences sector extends to our employees. We offer a comprehensive total compensation program designed to support your overall health financial well-being and professional development.In addition to a competitive salary youll enjoy:
- Medical/vision/prescription/dental coverage for you and your family
- 100% company-paid short- and long-term disability insurance
- 100% company-paid life insurance
- 401(k) with dollar-for-dollar company match up to 6%
- 15 vacation days and 6 personal days on day 1
- 13 company-paid holidays
To viewall our job postings and showcases for some of our employees visit: only. We do not accept unsolicited resumes from third-party recruiters or staffing agencies. No visa sponsorship is available for this position.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
At Life Science Connect we hire world-class employees with high character, drive, discipline, and a track record of success. In turn, the company provides them with career growth potential, a friendly work atmosphere, and excellent pay and benefits. Our teams are devoted to providing ... View more
