Implementation Specialist I

Duties

Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services strong client relationships through care focus and quality in every step of the client experience.

Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication.

Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing.

Assist clients to navigate and learn technical aspects and self-service to self-direct as circumstances change and priorities shift without micromanagement to support an entrepreneur-spirited work environment.

Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.

Build strong relationships with internal and external partners to achieve top-notch client experience and client retention.

Effectively communicate and professionally represent New Client

Services and Payroll Operations internally and externally.

Job Requirements

High school diploma or equivalent

1 years experience in technology customer-facing role or sales

Computer literate with strong technical aptitude and a drive to learn

Proven ability to manage a portfolio of accounts with prioritization and multitasking abilitiesDemonstrates client-centric mentality with empathy care and high engagement attitudeAbility to successfully operate in an entrepreneurially-spirited work environmentMust have analytical problem solving and critical thinking skills and comfortable making quality decisions

Strong verbal and written communication and interpersonal skills with the ability to bepersonable yet persistent

High personal accountability to meet team and individual metrics

Outstanding organizational and follow up skills

2 years experience in Operations Sales Support or client-facing position

Responsible for other duties or projects as assigned.

Diversity and EEO Statements

This is an organization that stands against racism intolerance and injustice in all its forms one that respects honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

This is an equal opportunity employer. Heartland a Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.