- Provide oversight and support to all clinical operations in areas assigned.
- Provide oversight and monitor clinical services as it relates to service provision treatment and access.
- Review and analyze clinical and operational performance results. Develop plans for improvement as needed.
- Provide staff management to including hiring development training performance management and communication to ensure effective and efficient department operation.
- Develop and implement behavioral health processes procedures and policies across programs.
- Participate in daily weekly monthly and annual planning and reporting processes as appropriate.
- Represent the company at meetings in the community.
- Collaborate with other company employees to foster and promote a cooperative work environment.
- Support compliance by adherence to accreditation standards as well as standards of funding agencies and licensing boards.
- Demonstrate a positive empathetic and professional attitude towards customers always. When patient needs are not met acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- Other duties as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Masters Degree in Psychology Social Work Counseling or Psychiatric Nursing required.
- Five or more years experience in behavioral health services with clinical experience required.
- Three or more years supervision experience required.
- Management or administration experience and/or three years work experience in Utilization Management required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- Meet DWMHA credentialing requirements for professional practice Masters Level licensed behavioral health professional as QMHP (Qualified Mental Health Professional) CMHP (Child Mental Health Professional) and QMRP (Qualified Mental Retardation Professional).
- Must possess a full license in one of the following disciplines: LLP/LP LPC LMSW NP/RN.
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
Required Experience:
Manager