IT Service Delivery Manager

Join Peraton in advancing the safety efficiency and modernization of the National Airspace System (NAS) through the FAAs Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration Peraton helps deliver the systems and services that keep our nations skies safe and connected.

Were looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the worlds most vital transportation infrastructures working alongside leaders in aviation engineering data science and systems integration.

At Peraton you wont just support the mission youll define it.

Help shape the future of U.S. airspace safety and efficiency. We are seeking a IT Service Delivery Manager to join our team of qualified diverse individuals. The ideal candidate will oversee enterprise-level IT service delivery in support of theFederal Aviation Administration (FAA). In this senior leadership role you will be responsible forensuring consistent reliable and high-quality delivery of IT servicesacross FAA position offers an excellent opportunity to gain in-depth experience in federal contracting while supporting high-visibility aviation programs.

In this position you will:

• Provide strategic oversight of IT service management (ITSM) lead incident problem and change management processes and drive continuous improvement to support FAA modernization initiatives and mission-critical systems.
• Serve as thesenior SME and authorityfor IT service delivery across FAA programs.
• Define implement and manageIT service management (ITSM) strategies processes and governance frameworks.
• Overseeincident problem change and configuration management processesto ensure operational reliability.
• Manage and monitorservice-level agreements (SLAs) key performance indicators (KPIs) and compliance reporting.
• Collaborate with FAA leadership program managers and technical teams to align IT service delivery with mission priorities.
• Providestrategic oversight of contractors subcontractors and vendorssupporting IT operations.
• Drivecontinuous service improvement initiativesusing ITIL and industry best practices.
• Leadservice delivery reviews audits and risk assessmentsfor mission-critical FAA IT systems.
• Demonstrated ability to deliveraudit-ready ITSM documentation and performance reports.
• Proven ability to implementservice resiliency continuity and disaster recovery planning.

Why This Role Matters

The FAA is the cornerstone of aviation safety and innovation. As an IT Service Delivery Manager you will provide the leadership and subject matter expertise needed to ensure IT services are delivered with excellence aligned with FAAs mission and fully compliant with federal requirements. Your role directly impacts the FAAs ability to keep air travel safe efficient and resilient by ensuring its IT systems and services operate without disruption.

Basic Qualifications:

• U.S. Citizenship Required.
• Must have the ability to obtain / maintain a Public Trust clearance.
• Bachelors degree and 12 years of experience or Masters degree and 10 years or or Associates degree and 14 years experience or HS diploma/equivalent and 16 years experience.
• IT service management experience.
• Expertise in ITIL frameworks and IT service management best practices.
• Strong background in incident problem and change management workflows.
• Proven experience managing enterprise IT services in mission-critical environments.
• Strong knowledge of federal IT compliance standards (NIST RMF FISMA FedRAMP).
• Familiarity with hybrid and cloud-based IT service delivery models (AWS Azure GCP).
• Strong analytical and reporting skills to track service KPIs and performance trends.
• Familiarity with automation and AI tools for IT service management.

Preferred Qualifications:

• Direct FAA or NAS configuration management experience.

• Degree in IT Management Systems Engineering or related discipline.

• Professional certifications such asITIL Expert PMP CISSP or Certified Service Delivery Manager (CSDM).

• Experience supportingFAA NextGen modernization programsor NAS-related initiatives.

• Background inaviation aerospace or other mission-critical federal IT service delivery.

• Experience developingfederal IT service delivery policies governance standards or best practices.

• Experience supportingfederal IT environments preferably FAA DOT DHS or DoD.
• Familiarity withAgile SAFe or DevSecOps frameworksfor integrating service delivery.

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Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.