Guest Service Agent-Steady Extra (Planet Hollywood LV)
Guest Service Agent-Steady Extra (Planet Hollywood LV)
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Job Description
WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
As a Front Desk Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally front desk agents are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints.
Check-in and check-out guests respond to inquiries and complaints in an efficient courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
Registers guests to room while receiving all pertinent information accurately.
Perform guest registration and room assignments accommodating special requests whenever possible. Pre-register and block reservations. Make same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Handle guest check-in and check-out in accordance with hotel credit policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services in-house events directions local attractions etc. Troubleshoot all in-room movies / phone / billing problems. Cancel room reservations according to procedures. Prepare key packets ensure miscellaneous brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager.
HOW YOU WILL CREATE THE EXTRAORDINARY
Process check-in and check-out transactions for guests
Assist guests with questions about the city and property
Assist guests with booking dinner show etc.... when necessary
Assists with guest service recovery when possible
Always Maintains and Upbeat and Positive attitude
Responsible for being apprised of current events in hotel to assist guests
Acts a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests needs and guest expectations
Greets all guests with the proper introduction and makes them feel welcome; answers telephone promptly with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
WHAT YOU WILL NEED
Must be 18 years of age or older
Strong Interpersonal and communication skills.
Proficiency in a second language would be beneficial.
Self-starter with strong problem-solving ability
One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).
Ability to follow directions.
ADDITIONAL REQUIREMENTS
Ability to perform reaching stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.
TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships
DISCLAIMER
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
