Operations Specialist – 12-Month Secondment – Any Head Office Location

Closing Date: 7th October 2025 - please dont apply now!

Position Description:OPS Operations Specialist PD 042025 (5) (1).pdf

Boost your banking career with a challenging 12-month secondment as an Operations Specialist at Bendigo Bank! Join our dynamic OPS team whereyoulldirectlyimpactoperational efficiency and regulatory compliance. This is a fantastic opportunity to develop yourexpertisein a fast-paced environment handling diverse stakeholder requests and contributing to a seamless customer experience.

As an Operations Specialist you will be a crucial part of our Operations Processing & Servicing (OPS) team completes a wide range of regulatory and administrative processing services and you will be responsibleto resolvediverse stakeholderrequestsefficiently and is a fast-paced environment as we have strict legislative the first point of contact for many queries requiring strong problem-solving and communication skills. This role offers a fantastic opportunity to broaden your skills and gain valuable experience across various banking areas.

Key Responsibilities:

• Master diverse administrativetasks:Ensuretimelyandaccurateprocessing of various requests meeting all service level agreements(SLAs).

• Transactionprocessing:Garnishee Freezing orders account closures funds transfer requests

• Problemsolving:Addressing complex issues and interpreting policies and procedures effectively.

• Stakeholdermanagement:Coordinating with internal and external stakeholders (Retail Banking Risk & Compliance external/internal stakeholders etc.).

• Driveprocess improvement:Proactivelyidentifyand opportunities to streamline workflows enhance efficiency and mitigate operational risks. Contribute innovative solutions to improve our processes.

To succeed in the rolewedlove you to have:

• Proven bankingexpertise:2 years experience in bankingdemonstratinga strong understanding of banking services systems and complex processes including handling of confidential data with precision and accuracy.

• Exceptional communication & problem solving:Youllbe the first point of contact for many queries sostrong communicationandproblem-solvingskills are essential. You should be proactive innovative and customer -focused exceeding stakeholderexpectations.

• Organisational prowess:Youllexcel at managing multiplepriorities meeting tight deadlines andmaintainingaccuracy in a fast-paced environment. Intermediateproficiencyin Microsoft Office Suite is essential.

We offer flexible work options that put our people first and ahybrid modelof minimum 60% on site attendance(3 days a week).

This role is Full-time (38 hours per week Monday Friday) 12 Month Fixed Term Contract or Secondment based in Adelaide ideally but any Head Office Location is accepted.