Application Support Engineer
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Infosys is seeking an Application Support Engineer with monitoring tools experience. As a Production Services Specialist the candidate will be responsible for ensuring availability and reliability of assigned production applications within a line of business. To perform this function the resource will have to perform daily tasks assigned by the Production Support Lead.
Candidate must be located within commuting distance or willing to relocate to Denver CO. This position may require travel in the US.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Responsibilities will include:
Estimated annual compensation range for this role will be as follows:
Colorado: min $79191 & max $110270
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Candidate must be located within commuting distance or willing to relocate to Denver CO. This position may require travel in the US.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Responsibilities will include:
- Interface with technical and business stakeholders on incident management apply your technical proficiency for triaging the issues and engaging the applicable internal and external (Managers / Application owners Support Analysts Infrastructure Team Developers and technology specialists) for issue resolution.
- Restore a normal service operation as quickly as possible and to minimize the impact on business operations thus ensuring that the best possible levels of service quality and availability are maintained.
- Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.
- Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.
- Preparing internal reports on Major incidents and leading their review with Executive Management.
- SLA & KPI reporting.
- Building tools processes and team capabilities for effective incident triage and management.
- Team Onsite Offshore coordination in global delivery model.
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of Information Technology experience.
- Experience in Java Restful API AWS Snowflake.
- Hands on experience in Java application production support and maintenance experience (tier 2 and tier 3).
- Incident management & problem management.
- Monitoring and other areas like Dynatrace/Cloud Watch tools etc.
- Scripting knowledge (JavaScript / Python).
- SQL skills
- Dashboarding automation and simplification
- Any kind of ticketing tool experience (Service Now is preferred)
- SLA & KPI management
- Telecom domain
Estimated annual compensation range for this role will be as follows:
Colorado: min $79191 & max $110270
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
As a professional digital signage manufacturer, CAYIN Technology devotes itself to developing and providing a complete portfolio of Digital Signage solutions, including diversified, powerful media players, content management servers, and advanced management software for monitoring and ... View more
