VIP Team Leader Canada

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our client and international player within the online entertainment sector expanding its operations to Canada and the US is now seeking to recruit a VIP Team Leader for their team in Canada.

As a VIP Team Leader you will be responsible for managing and developing a team of VIP Account Managers in the Canadian market. Your goal will be to drive team performance optimize VIP player engagement and ensure that daily tasks and long-term objectives are successfully achieved. You will lead by example implement effective processes and ensure that your team consistently surpasses monthly targets.

Responsibilities

Lead coach and motivate the VIP team to achieve and exceed KPIs and targets.
Develop and implement strategies to maximize VIP retention satisfaction and lifetime value.
Manage the daily operations of the VIP team ensuring smooth workflows and goal alignment.
Build and maintain professional relationships with high-value players ensuring exceptional service.
Monitor market trends and team performance metrics; act proactively to address opportunities or gaps.
Improve existing processes and introduce new strategies to enhance player management.
Provide weekly reports on team results market performance and key insights.
Conduct regular 1:1s performance reviews and ongoing coaching sessions with team members.
Collaborate with senior management to align VIP strategy with company goals.
Perform other tasks as required by the Head or Director of the Department.

Requirements

Minimum 2 years of experience in a VIP role within the iGaming industry is a must.
Strong interpersonal and leadership skills and experience as a team lead in a similar background
Excellent understanding of VIP player management principles.
Strong organizational time management and planning abilities.
Skilled in Microsoft Office and CRM systems.
Ability to communicate effectively with both team members and high-value players.
Solid presentation and reporting skills.
Proven track record in team leadership and people management.
Strong knowledge of customer behavior market dynamics and high-value player needs.
Ability to analyze performance data and drive results under pressure.
Multilingual candidates (English French/Spanish/German) will be highly valued.

A chance to be part of a global iGaming leader expanding in Canada.
Competitive compensation package.
Opportunities for career progression and professional development.
Corporate events and team-building activities.
Work in a dynamic international and supportive environment.

Our client and international player within the online entertainment sector expanding its operations to Canada and the US is now seeking to recruit a VIP Team Leader for their team in Canada. As a VIP Team Leader you will be responsible for managing and developing a team of VIP Account Managers in th...

Our client and international player within the online entertainment sector expanding its operations to Canada and the US is now seeking to recruit a VIP Team Leader for their team in Canada.

Responsibilities

Lead coach and motivate the VIP team to achieve and exceed KPIs and targets.
Develop and implement strategies to maximize VIP retention satisfaction and lifetime value.
Manage the daily operations of the VIP team ensuring smooth workflows and goal alignment.
Build and maintain professional relationships with high-value players ensuring exceptional service.
Monitor market trends and team performance metrics; act proactively to address opportunities or gaps.
Improve existing processes and introduce new strategies to enhance player management.
Provide weekly reports on team results market performance and key insights.
Conduct regular 1:1s performance reviews and ongoing coaching sessions with team members.
Collaborate with senior management to align VIP strategy with company goals.
Perform other tasks as required by the Head or Director of the Department.

Requirements

Minimum 2 years of experience in a VIP role within the iGaming industry is a must.
Strong interpersonal and leadership skills and experience as a team lead in a similar background
Excellent understanding of VIP player management principles.
Strong organizational time management and planning abilities.
Skilled in Microsoft Office and CRM systems.
Ability to communicate effectively with both team members and high-value players.
Solid presentation and reporting skills.
Proven track record in team leadership and people management.
Strong knowledge of customer behavior market dynamics and high-value player needs.
Ability to analyze performance data and drive results under pressure.
Multilingual candidates (English French/Spanish/German) will be highly valued.