VIP Team Leader Canada
VIP Team Leader Canada
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Job Description
Our client and international player within the online entertainment sector expanding its operations to Canada and the US is now seeking to recruit a VIP Team Leader for their team in Canada.
As a VIP Team Leader you will be responsible for managing and developing a team of VIP Account Managers in the Canadian market. Your goal will be to drive team performance optimize VIP player engagement and ensure that daily tasks and long-term objectives are successfully achieved. You will lead by example implement effective processes and ensure that your team consistently surpasses monthly targets.
Responsibilities
- Lead coach and motivate the VIP team to achieve and exceed KPIs and targets.
- Develop and implement strategies to maximize VIP retention satisfaction and lifetime value.
- Manage the daily operations of the VIP team ensuring smooth workflows and goal alignment.
- Build and maintain professional relationships with high-value players ensuring exceptional service.
- Monitor market trends and team performance metrics; act proactively to address opportunities or gaps.
- Improve existing processes and introduce new strategies to enhance player management.
- Provide weekly reports on team results market performance and key insights.
- Conduct regular 1:1s performance reviews and ongoing coaching sessions with team members.
- Collaborate with senior management to align VIP strategy with company goals.
- Perform other tasks as required by the Head or Director of the Department.
Requirements
- Minimum 2 years of experience in a VIP role within the iGaming industry is a must.
- Strong interpersonal and leadership skills and experience as a team lead in a similar background
- Excellent understanding of VIP player management principles.
- Strong organizational time management and planning abilities.
- Skilled in Microsoft Office and CRM systems.
- Ability to communicate effectively with both team members and high-value players.
- Solid presentation and reporting skills.
- Proven track record in team leadership and people management.
- Strong knowledge of customer behavior market dynamics and high-value player needs.
- Ability to analyze performance data and drive results under pressure.
- Multilingual candidates (English French/Spanish/German) will be highly valued.
- A chance to be part of a global iGaming leader expanding in Canada.
- Competitive compensation package.
- Opportunities for career progression and professional development.
- Corporate events and team-building activities.
- Work in a dynamic international and supportive environment.
Employment Type
Full Time
