Project Manager (Customer Strategy)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
FocusKPI is seeking aTechnical Project Program Manager to join one of our clients a high-tech SaaS company.
Our client is seeking a detail-oriented and proactive Project Manager to join their Customer Strategy Office (CSO). In this role you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience drive retention and improve operational efficiency across the SaaS customer lifecycle.
As a key member of the CSO team you will be responsible for planning executing and delivering projects on time within scope and on budget. Your focus will be on day-to-day task management cross-functional coordination and issue resolution to ensure project success.
Work Location: Remote - anywhere in the US Preferred EST CST; Client location: San Francisco CA
Duration:12-month contract with potential to extend or convert depending on candidates performance and needs
Pay Range: $40/hr to $49/hr
Responsibilities:
- Initiative Ownership & Execution: Owns the planning coordination and execution of specific GCO initiatives within defined scope timeline and budget.
- Creation and management of the plans for moving projects initiatives and technical operations solutions to final implementation and hand-off helping to prioritize for maximum impact
- Manage and track each project at time multiple projects and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans monitoring milestones and ensuring project deliverables are completed on time and to standard.
- Develop project reporting and governance structures meeting cadences and review guidelines that lead to the successful implementation of projects and initiatives
- Cross-Functional Team Alignment: Assemble and co-ordinate the internal extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives
- Provides regular updates status reports and risk assessments to stakeholders ensuring transparency and alignment across all involved teams
- Risk and Change Management: Proactively manage changes in project scope identify potential risks and devise contingency plans
- Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones as well as owning the narrative of the project to Senior Leadership on milestones and updates
Requirements:
- 3-5 years as a Project Manager in a SaaS environment or organization. examples: technology high-growth B2B environments etc.
- Experience managing cross-functional projects involving teams such as Sales Marketing Customer Success RevOps and Product
- Proven ability to manage multiple projects simultaneously from planning through execution and delivery
- Skilled in defining project scopes building timelines tracking milestones and coordinating stakeholders
- Ability to proactively identify risks manage dependencies and drive resolutions in a structured and timely manner
- Strong interpersonal and communication skills with the ability to collaborate effectively across teams and levels
- Proficiency in project management tools such as Asana Airtable Jira or similar
- Bachelors degree in Business Operations Project Management or a related field
- PMP CAPM or other relevant project management certifications are a plus but not required
- PMP Prince2 or Agile/Scrum certification (e.g. Certified ScrumMaster).
- CAPM
**No C2C resumes are considered**
Thank you!
FocusKPI Hiring Team
Founded in 2010 FocusKPI Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley California with an East Coast office in Boston Massachusetts.
NOTICE: Please be aware of fraudulent emails regarding job postings job offers and fake checks. FocusKPIs recruiting team will strictly reach out via @ email domain. If you have received fraudulent emails now or in the past please report it to .
The domain @ is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @.
Required Experience:
IC
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
FocusKPI offers custom marketing analytics solutions and specialized data science support to fit your timeline and budget. Among our areas of expertise are: personalization solutions, measurement (MMM & MTA), and customer sentiment analysis.
