Contact Centre Agent 6 months contract
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Job Description
Key Responsibilities:
- Willing to work in 24-hour shifting
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Respond promptly to customer inquiries via phone email chat or in person.
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Provide accurate information about products services policies and promotions.
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Handle and resolve customer complaints efficiently and professionally.
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Maintain a high level of product/service knowledge to address customer needs effectively.
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Process orders forms applications and requests as needed.
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Document all customer interactions and feedback in the CRM system.
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Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.
Employment Type
Full Time
