Technical Support Specialist (Connected Care)
Technical Support Specialist (Connected Care)
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Job Description
Job Title
Technical Support Specialist (Connected Care)Job Description
Technical Support Specialist (Connected Care)
Delivering expert-level technical support by resolving complex customer issues across medical equipment and software driving product quality improvements and collaborating cross-functionally to ensure seamless service and innovation.
Your role:
- Deliver expert technical support via phone email and chat resolving complex product and equipment issues.
- Diagnose and troubleshoot electro-mechanical and software problems implementing corrective actions to restore performance.
- Manage escalations across clinical marketing and R&D domains ensuring timely and effective resolution.
- Conduct root cause analyses and define preventive measures to improve product reliability.
- Maintain accurate documentation of support tickets and recurring issues to inform product development and quality programs.
- Report on customer site conditions and misuse to drive proactive interventions.
- Support new product introductions and oversee field installations remotely and on-site.
- Escalate severe issues to senior specialists and ensure visibility across business units and markets.
Youre the right fit if you have:
Bachelors Degree/ Vocational Education in Electronics or Electrical Engineering Technical Support Customer Service Management or equivalent.
Minimum of 5 years experience in technical service within a biomedical environment ideally including remote support operations.
Applied knowledge of electronics mechanics and networking to install diagnose and repair equipment using appropriate tools and test instruments effectively.
Strong organizational skills self-disciplined and the ability to work independently.
Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
Ability to adapt to changing work requirements in a complex fast-paced environment.
Oral and written communication skills in English in addition to Italian as local language
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Required Experience:
IC
Employment Type
Full-Time
