IT Helpdesk Technician Level 1

Sturtevant, WI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Horizon Retail Construction an established national general contractor has an immediate opening for an IT HELPDESK TECHNICIAN L1 at our Corporate Headquarters in Sturtevant Wisconsin.

Summary of Responsibilities:

Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone voicemail tickets and in-person requests for assistance from users experiencing problems with hardware software networking and other computer-related technologies
Installing upgrades repairs movement and replacement of desktops laptops and peripherals
Identify hardware and software technical issues and malfunctions.
Provide training to end users as well as create and maintain training manuals
Perform physical inventory minor hardware repair equipment delivery and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition research isolation resolution and follow-up for user problems referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts phone management etc.

Summary of Qualifications:

Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook Excel Word PowerPoint)
Experience with Microsoft 365 products (SharePoint Teams Teams Voice OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience

Summary of Preferred Skills:

Experience with Ticket and Asset Management software (e.g. Lansweeper)
Someone who has good written oral listening skills and customer service
Power Automate Experience

In addition to a casual atmosphere and a great company culture Horizon offers a competitive benefit package including health dental vision life critical illness and accident insurance as well as a flex spending account and a 401(k) with company match.

Required Experience:

Horizon Retail Construction an established national general contractor has an immediate opening for an IT HELPDESK TECHNICIAN L1 at our Corporate Headquarters in Sturtevant Wisconsin. Summary of Responsibilities: Responsible for maintaining help desk ticketsSet-up and deploy equipment to new offic...

Horizon Retail Construction an established national general contractor has an immediate opening for an IT HELPDESK TECHNICIAN L1 at our Corporate Headquarters in Sturtevant Wisconsin.

Summary of Responsibilities:

Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone voicemail tickets and in-person requests for assistance from users experiencing problems with hardware software networking and other computer-related technologies
Installing upgrades repairs movement and replacement of desktops laptops and peripherals
Identify hardware and software technical issues and malfunctions.
Provide training to end users as well as create and maintain training manuals
Perform physical inventory minor hardware repair equipment delivery and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition research isolation resolution and follow-up for user problems referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts phone management etc.

Summary of Qualifications:

Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook Excel Word PowerPoint)
Experience with Microsoft 365 products (SharePoint Teams Teams Voice OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience

Summary of Preferred Skills: