Senior Customer Service Manager
Senior Customer Service Manager
Posted on :
02-10-2025
Employer Active
1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
Se cuenta con el candidato por lo que solo se necesita dar inicio a las entrevistas.
Responsibilities
- Provides CSM support for medium to large customers within an assigned region or area.
- Works with internal DN product service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle.
- Serves as a primary escalation point for customer generated product technical and related issues; addresses and/or facilitates address of reported issues.
- Performs ongoing monitoring of DN internal service and systems to ensure customer satisfaction.
- Delivers customer-facing training / education on the companys products and features including new product release information.
- Engages with customers or with customer-facing DN team members to understand product / service needs and expectations.
Qualifications
Required Qualifications
- Diploma or equivalent work experience required.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Customer Service Management.
- Good business English skills (Written and spoken).
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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