Senior Customer Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
Se cuenta con el candidato por lo que solo se necesita dar inicio a las entrevistas.
Responsibilities
- Provides CSM support for medium to large customers within an assigned region or area.
- Works with internal DN product service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle.
- Serves as a primary escalation point for customer generated product technical and related issues; addresses and/or facilitates address of reported issues.
- Performs ongoing monitoring of DN internal service and systems to ensure customer satisfaction.
- Delivers customer-facing training / education on the companys products and features including new product release information.
- Engages with customers or with customer-facing DN team members to understand product / service needs and expectations.
Qualifications
Required Qualifications
- Diploma or equivalent work experience required.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Customer Service Management.
- Good business English skills (Written and spoken).
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
¿Por qué debería unirse a Diebold Nixdorf? Las mentes más brillantes + tecnología e innovación + transformación del negocio La gente de Diebold Nixdorf son más de 23.000 compañeros de equipo con diversos talentos y experiencia en más de 130 países, aprovechando las tecnologías del fut ... View more
