Operations Training Manager

Operations Training Manager

Hybrid with Occasional Travel; Supporting Service Territories in Florida Delaware Maryland Pennsylvania North Carolina Virginia Georgia & Ohio

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first work to keep them safe and build trusting relationships.

Your role in our success:

The Operations Training Manager will lead a team in researching designing developing and implementing operations and technical training and supporting materials for self-directed experiential and formal learning to meet the needs of the business.

This position plays a critical role on the talent development team by leading the creation of structured scalable learning experiences aligned with role expectations operational performance and career development.

What youll be working on:

• Leads a team to develop implement and evaluate the effectiveness of operations and technical training programs and initiatives across the organization
• Partners with operational leaders and other stakeholders to gauge learning needs for the business unit/department.
• Uses a variety of learning technologies and instructional methods to develop instructional materials/assets which may include participant guides facilitator guides presentations videos assessments observation checklists job aids etc.
• Ensures all training conforms to Chesapeakes internal policies and standards in addition to federal state and local code requirements.
• Manages projects from inception to completion and applies a project management approach to setting and adhering to touchpoints and deadlines. Follows up with identified stakeholders to ensure timely completion of associated deliverables.
• Actively solicits and integrates feedback from operational leadership and stakeholders to continuously elevate the quality and effectiveness of learning materials.
• Maintains the Operator Qualification (OQ) program including defining the training and qualification requirements delivering workforce training creating reports and qualification tracking through veriforce.
• Develops and maintains technical training facilities including Safety Town facilities in Dover DE Debary FL and numerous training locations throughout the service territory.
• Utilizes the learning management system to deploy content to users; provide reports to operational leadership and stakeholders on training completion/compliance.
• Guides the operations training team by setting clear goals offering support and measuring effectiveness through key performance indicators; Promote a collaborative innovative team environment.
• Remains current on developments within the industry and training & development to make recommendations to enhance operational and technical training programs and initiatives.
• Participate in the Pipeline Safety Management System program and the Safety Data Management System.
• Supports regulatory compliance public awareness and incident response programs.

Who you are:

• Bachelors degree in business engineering instruction design education or related field preferred; equivalent experience will be considered.

• 5 years of experience designing and developing interactive learning courses and programs.

• 5 years of experience in the utilities sector is preferred.
• Standard drivers license
• CPTD or APTD certification a plus
• Comprehensive understanding of utility or propane industry field operations and regulations governed by the Pipeline and Hazardous Material Safety Administration and the Federal Motor
• Demonstrated understanding of adult learning principles learning styles and experiential learning
• Strong leadership and management skills
• Excellent verbal and written communication skills with the ability to influence and collaborate with senior leadership and partners across the business
• Flexible and proactive in a fast paced ever-changing environment
• Manage multiple projects simultaneously with strong organizational and time management skills.
• Proficient with Microsoft Outlook Word Excel PowerPoint
• Familiarity with authoring tools (Articulate 360)
• Knowledge of eLearning standards (SCORM AICC) and Learning Management Systems (Cornerstone or SuccessFactors preferred)
• An enthusiastic team player with a passion to create a productive motivated and skilled workforce

Benefits/whats in it for you

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k medical dental and life insurance tuition reimbursement compensated volunteer hours and MORE!
• Paid time off holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors. Applicants with a disability that need assistance applying for a position may email.

Required Experience:

Manager