Operational Support Specialist

BrightSpring Health Services

Join a team of passionate and caring people who make a difference in peoples lives. The Operational Support Specialist is aligned regionally to assist in ensuring the Companys mission and initiatives are reaching our operations and driving quality results. You will be serving consumers with intellectual and developmental disabilities in a group or independent living home-like setting.

Provide operational support to critical areas in alignment with Regional team to ensure long-term fixes are implemented via onsite/hands-on support remote oversight and coaching/training with staff
Provide operational and location staff education on quality deliverables
Track survey results and assist with survey preparation
Review and monitor quarterly safety committee workbooks
Monitor infection control issues (masks PPE cleaning schedules etc.)
Audit operational documentation and incident reports
Provide quality checks of homes; verifying staffing ratios are correct based on consumer needs ensuring supply quantities furniture items and cleanliness and providing onsite reviews with the intent of correcting issues immediately
Assist monitor and coach locations to ensure that Plans of Correction are being carried out and any punitive action within the agency related to survey quality is addressed
Monitor Rest Assured cameras on a rotating schedule by operation after hours (evenings midnight and weekends)
Provide active treatment monitoring
Provide remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
Train and coach various operational positions based on each team members skillset
Manage the overall teams network site to ensure accurate data and materials are available
Manage the policy and procedure manual in conjunction with Regional Directors
Other duties as assigned

Associate or Bachelors degree in Human Services is preferred; experience in the Human Services field can substituted for education on a year for year basis
High School Diploma or GED required
Valid drivers license
Ability to work in group home or independent living home-like settings
Ability to communicate (verbally and written) with all levels of personnel internal and external to the company
Ability to handle physical aspects of job including bending stooping lifting pushing pulling reaching and walking for periods of time
Must maintain state regulatory certifications as required by state/program requirements
Extensive Travel required
Non-traditional work schedule expected