Access Coordinator II
Access Coordinator II
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Job Description
Job Details
Do you want to work at one of the Top 100 Hospitals in the nation We are guided by our values ofLoveandExcellenceand are passionate about delivering health not just health care. Come join us at ChristianaCare!
ChristianaCare with Hospitals in Wilmington and Newark DE as well as Elkton MD is one of the largest health care providers in the Mid-Atlantic Region. Named one of Americas Best Hospitals by U.S. News & World Report we have an excess of 1100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital Wilmington Hospital our Ambulatory Services and HomeHealth have all received ANCC Magnet Recognition.
SCHEDULE- 2:30pm-11:00pm Monday through Friday and no weekends. This role will report to is Christiana Hospital Newark Suite Map 107.
PRIMARY FUNCTION:
To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
Front desk registration for Imaging procedures scheduling and receptionist
Registration in Soarian and scheduling in Radnet
Answering busy telephones professionally taking messages and routes calls
Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient inpatient emergency department or call center settings. Collection efforts may also include past due balances.
Be well-versed in payment plan and financial assistance options that are available to patients and present options to resolve patient liability as needed.
Must be prepared to educate patient on their financial responsibility according to their benefit plan as needed.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate degree in Business/Medical related field preferred.
Two years experience in a medical financial or marketing institution preferred.
Previous insurance or third-party experience is preferred
Ability to manage multiple software/websites simultaneously
An equivalent combination of education and experience may be substituted.
KNOWLEDGE SKILL AND ABILITY REQUIREMENTS:
Exemplify prioritization and organization skills.
Demonstrate critically thinking and problem-solving skills
Produce quality work with minimal errors
Ability to follow written and verbal direction
Adjusts to change pressure and manage multiple concurrent responsibilities.
Ability to effectively communicate orally written and electronically.
Exhibit ChristianaCare core values
Embodies quality patient-focused customer service
Ability to work as a team member and/or independently within guidelines.
Ability to train/orient in an efficient and effective manner.
PHYSICAL DEMANDS:
Manual dexterity to initiate calls and perform computer entry.
Sight to dial numbers and read computer screens.
Hearing to speak with patients etc on the phone; possibly extended periods of time.
Repetitive motion of hand wrist and fingers.
Physical capability to walk/stand/sit/ for up to 8 hours/shift
Physical capability to carry a notebook (small laptop) and carrying case; total weight 3-7 LBS.
Physical ability to utilize computer cart as necessary (32 LBS)
Physical ability to push wheelchair as needed
WORKING CONDITIONS:
Sit stand or walk most of the day in a hospital/office environment.
Communicate with patients family members at bedside.
Stand and carry a notebook (small laptop).
Interdivisional travel as necessary.
May be exposed to potential biohazards found in healthcare institutions
Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Post End Date
Oct 4 2025EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:
IC
Employment Type
Full-Time
Key Skills
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