Patient Services Coordinator II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Full-time Onsite in Waltham Breast Imaging
Monday - Friday
7 am to 3:30pm

Job Summary

Under general supervision of the Operations Manager and Technical Manager coordinates the delivery of quality care while enhancing the patient/ customer service experience within the Imaging Department. Works with all stakeholders including patients physicians and clinical staff while conducting imaging exams scheduling/editing/canceling and confirming inpatient/outpatient appointments. Encounters patients with a friendly demeanor and assists with the check- in process for exam preparation. Effectively communicates appointment status to patients. Serves as a resource person for support staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES: - Arrives schedules re-schedules and cancels patient appointments in EPIC obtaining patient clinical indications and other pertinent data. - Enters edits and confirms patient demographics financial and clinical elements. - Assists patients with updating hospital registration information - Follows all safety guidelines/ policies to include correct patient identification Hand Hygiene etc. - Provides patients with appropriate documentation for imaging exams including but not limited to the Falls Questionnaire Patient Screening Form. - Reviews updates prints and distributes the daily patient schedule to appropriate personnel. - Identifies any add-on exams and will print and inform the appropriate personnel of any scheduling changes. - Responds to telephone requests and inquiries where appropriate. - Triages clinical inquiries to appropriate personnel. - Engages management and staff for communicating patient appointment delays. - Keeps abreast of exam room availability and any schedule deviations and instrument downtime. - Assists with activating interpreter services and volunteers when necessary - Provides medical transcriptions of certain procedures using appropriate medical terminology and knowledge. - Maintains cleanliness of desk/general waiting area to include tidiness of magazines and is responsible for the stocking/ordering of department office supplies. - Alerts management of any environmental issues associated with the general waiting area Assists in the orientation and training of new support staff members. Scans appropriate documents into EPIC Troubleshoots problems with customer service issues. Performs additional duties and responsibilities as determined by Operations/Technical Managers.

SKILLS/ABILITIES/COMPETENCIES REQUIRED: - Excellent written communication and organizational skills Basic computer skills knowledge required Ability to work independently Ability to time manage and prioritize tasks Basic understanding of Universal Precautions Knowledge of medical terminology

EDUCATION: High School Diploma required EXPERIENCE: Minimal of 3 years secretarial experience Healthcare experience strongly recommended WORKING

CONDITIONS: - Busy clinical setting rotating between two areas

Additional Job Description

Onsite

52 Second Avenue

40

Regular

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework