Client Services Manager
Client Services Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Client Services Manager(Greater Washington D.C. Region).NJI is a wildly creative and strategically disciplined agency with offices in London Washington D.C. and Singapore. We work seamlessly across teams and time zones to align and deliver for our clients.
NJI has U.S. team members located coast to coast as part of our HQ/US team based in Washington D.C. From farmers to urban forgers trapeze artists to Mario Kart fanatics we have colleagues with diverse interests and addresses. The right candidate for this position is located within the greater Washington D.C. region and has the ability to visit in person with clients at their offices or at NJIs Alexandria Virginia office as needed. NJI does maintain a hybrid/remote work policy for all offices.
We are looking for an emerging leader to join our U.S. this role within NJIs Client Services team you will report directly to an Account Director and support a dynamic global client portfolio. This individual has agency experience working on multi-faceted accounts with complex ideas and deliverables. Your key focus will be driving projects forward streamlining processes and ensuring successful outcomes on a day-to-day basis.
The ideal candidate understands that honed intuition sets great team members apart. By demonstrating a level of EQ alongside their technical knowledge and project management skills they embody a team-centric ethos of challenging the status quo aiming to surprise and delight clients and finding creative solutions to any challenge.
Primary Responsibilities:
- Support and when needed lead business development client initiatives and project-based work ensuring smooth cross-functional workflows.
- Serve as a strategic point of contact for clients partners and vendors providing premium customer service and timely responsiveness.
- Collaboratively thoughtfully to develop strategic plans concepts and actionable recommendations for assigned projects and clients.
- Communicate effectivelyboth verbally and in writingto deliver insights on digital and creative strategies along with other client-oriented tasks.
- Manage project timelines budgets and scopes proactively addressing challenges identifying solutions and handling revisions.
- Support weekly portfolio team meetings including agenda preparation information gathering note-taking and action item follow-ups.
- Ensure alignment across internal teams by communicating project goals deliverables and updates.
- Contribute to ongoing improvements in project management processes.
- Utilize the ClickUp project management system for all portfolio-related tasks.
Requirements:
- 2 years of client-facing experience working at the crossroads of communications design and creative services. Must include previous account management experience at an agency
- Must be able to work across a number of projects workflows and teams to respond to ever-changing client needs and deadlines
- A proven track record of developing strategic plans to benefit the client
- A sense of humor and a love of tacos pandas and the occasional dog
Diversity Commitment.Authenticity is the foundation of boundless creativity. Rooted in diverse life experiences our team challenges the status quo through our work and culture every day. We are committed to sustaining and improving NJIs inclusive workplace by actively expanding the diversity of our team. We encourage people from underrepresented groups to apply. If you require accommodations or assistance during the application process please contact are unable to offer work visa sponsorship at this time.
Cover Letter.We think of cover letters more in the old-fashioned pen pal sense. Putting pen to page to share your greatest thoughts and interests. So keep the job summary and skills list in your resume and write something that personally expresses more about who you are and what draws you to NJI and this role.
Required Experience:
Manager
Employment Type
Full Time
