Customer Service Product Readiness Team Lead
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Job Location:
Redlands, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Ready to lead with impact Join us as a Customer Service Team Lead where youll guide a team of Product Readiness Specialists in preparing operational requirements for product and program launches. Youll play a key role in shaping the customer experience by collaborating across departments to ensure smooth successful releases.
Were looking for a driven leader with sharp communication skills strong organizational instincts and a passion for team building. If you thrive in fast-paced environments and love turning complexity into clarity for customers this is your opportunity to make a difference.
Responsibilities
- Team Leadership & Development:Build a high-performing team through coaching goal setting feedback and career growth planning
- Operational Oversight:Manage daily operations ensuring timely accurate responses and balanced workload distribution across the team
- Strategic Problem Solving & Escalation Management:Guide the team through complex issues and serve as the escalation point for critical matters
- Cross-Functional Collaboration:Represent Customer Service in cross-functional initiatives and ensure alignment with operational standards
- Training & Knowledge Enablement:Maintain accurate documentation lead product training and support team readiness through accessible resources
- Product & Program Readiness Management: Oversee release planning testing material validation and contribute to quoting and issue resolution as needed
Requirements
- 5 years of professional experience in a similar position supporting similar responsibilities
- Demonstrated leadership capabilities with sound judgment and effective decision-making skills
- Highly team-oriented with a strong commitment to achieving shared goals and driving collective success
- Flexibility to adapt work hours to meet business demands including team coverage product meetings testing assignments and after-hours support
- Strong analytical and problem-solving skills with the ability to troubleshoot complex scenarios
- Bachelors degree in business or related field
Recommended Qualifications
- Proficiency in Microsoft Excel (intermediate level)
- Experience in project management including planning coordinating and executing initiatives across teams
- Familiarity with Agile or other methodologies is a plus
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Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
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