The Works ATL- Operations Supervisor 20 hr + (Thu & Sun 3pm 11pm Fri & Sat 5pm-2am 4 days)

The Parking Ambassador Operations Supervisor at The Works - Upper Westside Atlanta located at Chattahoochee Ave is responsible for overseeing the daily operations of parking ambassador staff ensuring consistent service delivery adherence to policies and a high standard of customer service. This role supports both frontline staff and management to maintain efficient and safe parking operations across assigned locations. If youre someone who can tackle challenges with confidence provide exceptional customer service and motivate a team we want to meet you!

Key Responsibilities:

• Responsible for the supervision of location staff: delegating coaching/developing monitoring performance and ensuring compliance with all company standards.
• Ensure staff adhere to uniform standards customer service protocols and safety procedures.
• Conduct routine site inspections to monitor ambassador performance parking lot conditions and customer interactions.
• Respond to and resolve escalated customer complaints or service issues in a timely and professional manner.
• Assist with training onboarding and continuous development of parking ambassadors.
• Track attendance manage daily logs and reports.
• Maintain compliance with AAA parking standards while fostering a positive parking experience for our guests.
• Enforce company parking policies and provide corrective action when necessary.
• Serve as a liaison between ambassadors and upper management providing regular updates and feedback.
• Maintain accurate reports related to citations incidents equipment usage and customer interactions.
• Ensure all staff follow safety guidelines and protocols particularly in high-traffic or hazardous areas.
• Support special event coordination traffic flow management and contingency planning as needed.

Qualifications

• High school diploma or GED required; associate or bachelors degree preferred.
• Minimum of 2 years of supervisory or lead experience in parking operations security hospitality or related field
• Strong leadership communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and diplomacy.
• Must be able to work flexible hours including evenings weekends and holidays as needed.
• Ability to work in various weather conditions and remain on foot for extended periods.
• Proficient with handheld enforcement devices reporting systems and basic computer applications.
• Must possess a valid drivers license and a clean driving record.
• Ability to pass a pre-employment background check
• Previous experience working in high-stress situations with tight deadlines/high customer expectations.
• Proficient in basic computer and reporting systems.
• Knowledge general Microsoft Office Applications.
• Must have reliable transportation

Working Conditions:

• Work performed both indoors and outdoors in all weather conditions.
• Standing walking or patrolling for extended periods.
• May involve lifting up to 25 lbs and working in fast-paced environments.
• **Flexible schedule may be required including evenings weekends and holidays**