Manager, Workforce ManagementOperations

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Everlywells mission is to transform lives with modern diagnostics-driven care and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin Texas Everly Health is the parent company to Everlywell Everly Health Solutions Everly Diagnostics PWN Health and Natalist. Weve set a new standard of people-focused diagnostic-driven care that puts patients at the center of their own health journey.

Our infrastructure guides the full testing experience with the support of a national clinician network thats composed of hundreds of physicians nurses genetic counselors PharmDs and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industrys biggest problems.

We are a digital health company pioneering the next generation of biomarker intelligencecombining technology with human insight to deliver personalized actionable health answers. We transform complex data into life-changing awareness seamlessly integrating advanced diagnostics virtual care and patient engagement to reshape how and where health happens. Over the past decade Everlywell has delivered close to 1 billion personalized health results transforming care for 60 million people and powering hundreds of enterprise partners.

Were looking for an experienced Manager of Workforce Management to lead enterprise-wide staffing including strategy and optimization across our growing organization.

This role will own forecasting capacity planning resource optimization and relationships with staffing agencies and partners across multiple operational areas including Customer Experience (CX) Care Team/Patient Operations Telehealth (Medical Assistants Genetic Counselors Registered Nurses Nurse Practitioners and Physicians) Supply Chain/Manufacturing and Laboratory Operations.

Youll build and oversee a centralized workforce management function that ensures the organization meets service-level expectations efficiently with the right mix of internal employees contractors and external vendors to match business demand while being prudent with cost.

The ideal candidate is a systems thinker who thrives in data-driven environments has scaled and managed complex multi-dimensional workforces and is passionate about optimizing staffing to support great service and sustainable growth.

The main components of this role include both strategic leadership and tactical execution across:

Strategic Workforce Planning

Contractor and Vendor Management

Operational Excellence

Optimization & Continuous Improvement

What Youll Do:

Strategic Workforce Planning Design and lead a unified workforce management strategy across multiple departments and work types (clinical operational and production).
Forecast short- and long-term staffing needs across all operational areas based on demand trends SLAs productivity metrics and business priorities.
Develop dynamic models that balance labor efficiency with service quality and compliance.
Collaborate with department leaders Finance and People Operations to align headcount labor budgets and forecasting assumptions.
Contractor and Vendor Management
Build and oversee a framework for engaging managing and optimizing contract and agency-based talent with agencies and partners.
Partner with Procurement and Legal to negotiate vendor agreements pricing and SLAs that align with operational and financial goals.
Maintain visibility into contractor utilization cost and performance identifying opportunities to consolidate right-size or improve efficiency.
Drive consistent governance and reporting across all third-party workforce engagements.
Operational ExcellenceEstablish and lead a centralized workforce analytics and scheduling function to provide ongoing insights into capacity productivity and utilization.
Ensure proactive staffing to meet SLAs while minimizing overtime idle capacity and overstaffing.
Develop standardized playbooks dashboards and workflows for workforce planning across departments.
Implement scalable systems and tools to track real-time staffing and demand signals.
Optimization & Continuous ImprovementLeverage data and modeling to continuously refine workforce mix (FTE vs. contractor vs. vendor) and coverage strategy.
Identify automation technology and process improvement opportunities to improve staffing accuracy and responsiveness.
Support department leaders in designing flexible staffing models that can scale up or down based on seasonality and program growth.
Lead ongoing performance reviews and forecasting updates to anticipate business shifts.

Who You Are:

Bachelors Degree or equivalent work experience
8 years of applicable professional experience
Strong analytical skills with the ability to use data for forecasting workforce planning and process improvement
Familiarity with workforce management systems and data dashboarding/analytics tools
Experience leveraging data analytics platforms (e.g. Looker) to inform decision-making and operational strategy
Familiarity with emerging automation and AI-enabled workforce tools
Familiarity with regulatory and accreditation standards such as NCQA URAC CMS and HIPAADemonstrated ability to lead teams through organizational change program launches and periods of rapid growth
Ability to inspire strong execution and promote excellence across teams
Ability to manage multiple priorities and respond in a timely manner to inquiries
Ability to execute under accelerated timeframes and quickly adapt to change in priorities
Excellent interpersonal and communication skillsStrong organizational time and project management skills
Ability to adapt to using new tools and applications such as Jira Slack and Google Docs Sheets and Slides attention to detail

Required Experience:

Manager