ServiceNow Architect ITSM SME
ServiceNow Architect ITSM SME
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Salary Not Disclosed
1 Vacancy
Job Description
Job Family:
SAAS/PAAS/Cloud Consulting (Digital)
Travel Required:
Clearance Required:
What You Will Do:
As a ServiceNow Subject Matter Expert with deep experience in regulatory compliance you will devise strategies design implement and optimize IT Service Management (ITSM) solutions for clients using the ServiceNow Platform.
Translate complex operational compliance and service delivery needs into integrated ServiceNow ITSM and related solutions to address client requirements.
Lead and design ServiceNow platform ITSM solutions including Incident Management Problem Management Change Management Request Management and Service Catalog modules.
Configure and extend ServiceNow solution components to automate service workflows compliance processes integrations and reporting.
Provide technical guidance on ServiceNow ITSM best practices and advise on regulatory compliance use cases within service operations.
Design service monitoring and reporting capabilities within ServiceNow to support compliance and performance metrics.
Collaborate with legal risk and compliance teams to understand regulatory obligations and integrate them into ITSM workflows.
What You Will Need:
US Citizenship required
Bachelors degree required
Experience with service management systems and regulatory reporting tools
A minimum of SEVEN (7) years of experience; FIVE (5) years of ServiceNow experience with TWO (2) years in ITSM modules
A minimum of THREE (3) years of experience applying regulatory compliance frameworks within IT service management environments
Required ServiceNow CSA certification with ITSM Implementation Specialist
Relevant experience in advising clients on regulatory compliance using ServiceNow ITSM and similar solutions
Knowledge of major compliance standards and frameworks (NIST NERC SOX GDPR HIPAA PCI DSS)
What Would Be Nice To Have:
Demonstrated ability to address challenges involving technical ServiceNow capabilities and regulatory requirements
Knowledge of Federal compliance frameworks (FISMA FedRAMP SOX NIST SOC) NERC CIP (Critical Infrastructure Protection) standards for utilities
Professional compliance certifications (CISA CISM CIA or similar)
Industry-specific compliance certifications
Experience with federal or state and local regulatory requirements
Experience in utilities energy or critical infrastructure
Government agency or public sector consulting experience
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Employment Type
Full-Time
