Manager, Operational Risk
Manager, Operational Risk
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Job Description
This role is responsible for executing key elements of the business units Risk Management Framework managing audit engagements and supporting operational resilience through effective risk fraud and incident management. The incumbent ensures that risks are well understood and mitigated through strong controls process discipline and business continuity planningenabling the organization to achieve its strategic objectives.
Responsibilities:
- Execute the business units Risk Management Framework ensuring alignment with enterprise risk standards and regulatory expectations.
- Lead and coordinate internal and external audits (e.g. SOX SOC 1 regulatory exams) ensuring timely responses and issue resolution.
- Conduct risk and control assessments analyze process documentation and recommend improvements to strengthen controls and operational efficiency.
- Monitor and report on Key Risk Indicators (KRIs) emerging risks and control gaps; escalate issues as needed.
- Support fraud risk management by identifying vulnerabilities recommending controls and reviewing incidents for root causes and remediation.
- Contribute to the development testing and maintenance of Business Continuity Plans (BCPs) and participate in incident response and post-incident reviews.
- Review operational risk incidents and errors to identify lessons learned and implement preventive and detective controls.
- Maintain strong relationships with business and functional partners; deliver risk insights and recommendations to senior stakeholders.
- Promote a culture of risk awareness through training communication and participation in governance forums and risk committees.
Required qualifications:
- Working knowledge of retirement plan services operations.
- MBA other graduate degree or advanced studies (including industry risk certifications) and/or recognized accounting (CPA) or auditing (CIA CISA) designation.
- Strong knowledge of audit methodologies internal controls and regulatory frameworks.
- Experience with risk management tools data analytics and process improvement.
- Demonstrated process acumen including process mapping and optimization.
- Lean Six Sigma Black Belt certification is a strong asset.
- Experience in fraud risk management business continuity planning and incident response is preferred.
- Strong analytical communication and stakeholder engagement skills.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Ontario Toronto 200 Bloor Street EastWorking Arrangement
Salary range is expected to be between
$71925.00 CAD - $119875.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
