NUS Key Accounts Distributor Dealer Service Manager

Truckee, CA - USA

Yearly Salary: USD 70000 - 80000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly organized and proactive Key Accounts / Distributor Dealer Service Manager to join our team. This role is vital to maintaining smooth operations with our key customers and distribution partners by ensuring order fulfillment accuracy data integrity and excellent customer service. Youll be the go-to person for handling key account operations in NetSuite managing complex order workflows solving problems quickly and ensuring data accuracy across systems.

Tasks

Act as the primary point of contact for key distributors and dealer accounts.
Manage full-cycle order fulfillment from entry to delivery using NetSuite ERP.
Monitor open orders coordinate inventory availability and ensure timely shipment.
Troubleshoot order discrepancies shipping issues or billing problems with a solutions-oriented mindset.
Maintain accurate customer sales and pricing records.
Collaborate with internal teams (sales operations logistics finance) to meet account needs.
Analyze sales and fulfillment data to identify trends gaps or opportunities for improvement.
Prepare and maintain Excel-based reports and dashboards to track KPIs and account performance.
Ensure clean data across NetSuite and other platforms through regular audits and updates.

Requirements

3 years of experience in account management customer service or operationspreferably in a wholesale or distribution environment.
Proficiency in NetSuite (or similar ERP system) strongly preferred.
Advanced Excel skills are a must (pivot tables VLOOKUP/XLOOKUP data cleaning etc.).
Exceptional attention to detail and organizational skills.
Strong problem-solving and communication abilities.
Experience working with cross-functional teams.
Comfortable managing multiple priorities in a fast-paced setting.

Nice to Have: