German Customer Support Officers Monday to Friday
German Customer Support Officers Monday to Friday
Posted on :
01-10-2025
Employer Active
1 Vacancy
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Job Description
We are looking for German Support and sales Officers to join a growing team in Malta. This role will be on a Monday to Friday basis and its purpose is to support clients with existing products whilst establishing needs to support the clients as the company keeps growing.
Tasks
- Provide professional customer service for inquiries about company products and services
- Open client accounts according to guidelines
- Build rapport with customers and address issues relating to internet banking onboarding and mobile application
- Maintain in-depth knowledge of company products and services for accurate information
- Identify selling opportunities based on customer needs
- Handle card cancellation and blocking requests
- Issue new cards and handle renewals
- Process transactions and outgoing payments accurately in company systems
- Adhere to company policies security guidelines and industry standards
- Keep required records
- Assist with data gathering through phone email and chat
- Support invoicing and payment allocation according to company policies
- Assist with administrative tasks following company instructions
- Communicate and collaborate with country coordinators and other departments
- Monitor loan repayments and allocate payments in records
- Perform other ad hoc duties as assigned.
Requirements
- Previous experience in an Online Customer Support or Sales position otherwise in possession of a recent
- Native or fluent level of German along with a fluent level of English (both spoken and written)
- Strong communication skills both verbal and written
- Computer literacy
- Team player eager to learn and grow within the industry.
- Customer oriented
- Willingness to learn and expand horizons
Benefits
- Health Insurance
- Paid Voluntary Overtime
- Monday to Friday - no weekends
- 10% annual performance bonus
- Salary increase after successful probation
- Relocation package of up to 1000 Eur
Employment Type
Full Time
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