Support Engineer Fully remote with partly US hours
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Were looking for an engineer with a find a way or make a way mindset who loves solving puzzles and making software just work. As a T2 Support Engineer youll be the critical bridge between Customer Happiness and Product Engineeringtriaging debugging and resolving technical issues that keep our customers running.
This isnt a ticket factory. Youll roll up your sleeves in both code and data tracking down elusive bugs applying fixes and working alongside developers to improve our systems. Our customers depend on us 24/7 and your mission is to keep them moving forward with confidence.
Were a fully remote team so strong communication and a bias toward over-communicating are essential. Youll need at least 6 hours of overlap with US Central Time during business hours to collaborate effectively in this role.
Tech Stack
Backend: .NET Core
Frontend: AngularJS React
Databases: SQL Server GraphQL Postgres (secondary)
Cloud & DevOps: Google Cloud (GKE) Azure BitBucket
Collaboration & Project Management: Kanban boards Slack standups
Key Responsibilities
Diagnose & Resolve
Troubleshoot customer-reported issues across legacy and next gen platforms.
Apply code or data fixes where appropriate to restore functionality quickly.
Provide engineers with rich actionable context when escalation is needed.
Customer Advocacy
Be the voice of the customer inside engineeringensuring issues are prioritized and understood.
Communicate clearly with Customer Support and Development teams to keep everyone aligned.
Reliability & Scalability
Help maintain a highly available platform used 24/7 by hundreds of businesses.
Monitor debug and pitch in on paying down tech debt to keep things stable and future-ready.
Remote Team Collaboration
Show up in daily standups ad hoc video calls and Slack with proactive communication.
Embrace overcommunicationnever leave teammates guessing.
Qualifications
Experience
3 years in software engineering or support engineering.
Familiarity with ES6/NodeJS & Core.
Experience with SQL and GraphQL queries.
Technical Skills
Confident debugging across backend and frontend systems.
Comfortable in cloud environments (Google Cloud Azure or similar).
Bonus points for prior customer-facing engineering work.
Mindset & Soft Skills
Exceptional English and Communication skills: You speak very good english both verbally and written.
Customer Obsessed: You care deeply about getting customers back on track quickly.
Extreme Ownership: You take responsibility from triage to resolutionno loose ends.
Stay Curious Stay Scrappy: You ask questions dig deep and arent afraid to get creative.
Challenge Respectfully: You bring your perspective and invite others to find the best solution.
Additional Requirements
Ability to pass a background check; appropriate work authorization.
Ability to work at least 6 hours overlapping with US Central Time.
What We Offer
Competitive Compensation: Based on your skills and experience.
Professional Growth: Exposure to modern and legacy stacks third-party integrations and customer-facing engineering.
Remote-First Culture: Flexibility autonomy and a healthy work-life balance.
Impact & Ownership: In a small fast-moving team your work directly shapes customer outcomes.
Culture that Clicks: We value curiosity accountability respectful debate and yesgeeking out over problems until theyre solved.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
We are Dubai Based Consultancy. We have many vacancies available with Medical and Healthcare field. Interested applicants can send resume to [email protected].
